{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T07:50:17Z","timestamp":1777362617106,"version":"3.51.4"},"reference-count":61,"publisher":"Wiley","license":[{"start":{"date-parts":[[2020,2,14]],"date-time":"2020-02-14T00:00:00Z","timestamp":1581638400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"Business Finland Project Big Match","award":["3166\/31\/2017"],"award-info":[{"award-number":["3166\/31\/2017"]}]},{"name":"Business Finland Project Big Match","award":["3074\/31\/2017"],"award-info":[{"award-number":["3074\/31\/2017"]}]},{"name":"Business Finland Project Big Match","award":["3166\/31\/2017"],"award-info":[{"award-number":["3166\/31\/2017"]}]},{"name":"Business Finland Project Big Match","award":["3074\/31\/2017"],"award-info":[{"award-number":["3074\/31\/2017"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Advances in Human-Computer Interaction"],"published-print":{"date-parts":[[2020,2,14]]},"abstract":"<jats:p>Serendipity refers to uncontrolled circumstances that lead to unexpected yet fortunate discoveries. The phenomenon has been studied extensively in relation to information retrieval. However, serendipity in the context of social encounters has been the subject of few empirical studies. In professional life, social serendipity might result in benefits such as fruitful collaboration, successful recruitment, discovery of novel information, and acquisition of crucial new perspectives from peers. Despite the potential significance of serendipity, particularly for knowledge work, there is a lack of empirical understanding of related subjective experiences and the role of technology within the process of encountering unsought findings. This qualitative study investigates knowledge workers\u2019 detailed narratives of serendipitous social encounters and the related factors through an analysis of 37 responses to an international online survey. We provide a detailed account of the experiential characteristics and contextual qualities of the reported instances of social serendipity. Finally, we discuss the seemingly minor role of technology in social serendipity and research avenues to computationally enhance social serendipity.<\/jats:p>","DOI":"10.1155\/2020\/1827107","type":"journal-article","created":{"date-parts":[[2020,2,14]],"date-time":"2020-02-14T23:31:10Z","timestamp":1581723070000},"page":"1-18","source":"Crossref","is-referenced-by-count":22,"title":["From Chance to Serendipity: Knowledge Workers\u2019 Experiences of Serendipitous Social Encounters"],"prefix":"10.1155","volume":"2020","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0975-9796","authenticated-orcid":true,"given":"Ekaterina","family":"Olshannikova","sequence":"first","affiliation":[{"name":"Faculty of Information Technology and Communication Studies, Tampere University, Kalevantie 4, 33100 Tampere, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1106-2544","authenticated-orcid":true,"given":"Thomas","family":"Olsson","sequence":"additional","affiliation":[{"name":"Faculty of Information Technology and Communication Studies, Tampere University, Kalevantie 4, 33100 Tampere, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2707-108X","authenticated-orcid":true,"given":"Jukka","family":"Huhtam\u00e4ki","sequence":"additional","affiliation":[{"name":"Faculty of Management and Business, Tampere University, Korkeakouluntie 8, 33720 Tampere, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2819-4113","authenticated-orcid":true,"given":"Susanna","family":"Paasovaara","sequence":"additional","affiliation":[{"name":"Faculty of Information Technology and Communication Studies, Tampere University, Kalevantie 4, 33100 Tampere, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4753-4416","authenticated-orcid":true,"given":"Hannu","family":"K\u00e4rkk\u00e4inen","sequence":"additional","affiliation":[{"name":"Faculty of Management and Business, Tampere University, Korkeakouluntie 8, 33720 Tampere, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","reference":[{"key":"1","doi-asserted-by":"publisher","DOI":"10.2307\/3040685"},{"key":"2","year":"2006"},{"issue":"4","key":"3","first-page":"524","volume":"31","year":"1992","journal-title":"RQ"},{"issue":"8","key":"4","first-page":"193","volume":"164","year":"1999","journal-title":"Forbes"},{"issue":"1","key":"5","first-page":"1","volume":"16","year":"2011","journal-title":"Information Research: An International Electronic Journal"},{"key":"6","year":"2011"},{"issue":"3","key":"7","first-page":"1","volume":"20","year":"2015","journal-title":"Information Research: An International Electronic Journal"},{"key":"8","doi-asserted-by":"publisher","DOI":"10.29085\/9781856049733.003"},{"issue":"74","key":"9","first-page":"7","volume":"11","year":"2011","journal-title":"Form@ re-Open Journal per la formazione in Rete"},{"key":"10","doi-asserted-by":"publisher","DOI":"10.1016\/j.acalib.2010.03.005"},{"key":"11","first-page":"11","volume-title":"The stratigraphy of serendipity","year":"2010"},{"key":"12","doi-asserted-by":"publisher","DOI":"10.1016\/j.jvb.2004.05.001"},{"issue":"3","key":"13","first-page":"27","volume":"16","year":"2011","journal-title":"Information Research"},{"key":"15","first-page":"57","volume-title":"What do we know about proximity and distance in work groups?","year":"2002"},{"key":"16","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-015-9225-6"},{"key":"19","doi-asserted-by":"publisher","DOI":"10.5772\/8905"},{"key":"20","doi-asserted-by":"publisher","DOI":"10.1145\/2559952"},{"issue":"3","key":"21","first-page":"491","volume":"16","year":"2011","journal-title":"Information Research"},{"key":"23","doi-asserted-by":"publisher","DOI":"10.1002\/asi.23273"},{"key":"24","doi-asserted-by":"publisher","DOI":"10.1177\/0950017095009004009"},{"key":"25","year":"2005"},{"key":"26","year":"2007"},{"key":"27","doi-asserted-by":"publisher","DOI":"10.22215\/timreview\/919"},{"key":"28","doi-asserted-by":"publisher","DOI":"10.1186\/s40604-015-0017-2"},{"key":"29","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1100.0561"},{"issue":"4","key":"30","first-page":"38","volume":"58","year":"2017","journal-title":"MIT Sloan Management Review"},{"key":"31","doi-asserted-by":"publisher","DOI":"10.1002\/j.2162-6057.1988.tb00674.x"},{"key":"32","doi-asserted-by":"publisher","DOI":"10.1093\/bjps\/45.2.631"},{"issue":"1","key":"33","first-page":"41","volume":"6","year":"2012","journal-title":"International Journal of Design"},{"issue":"3","key":"34","first-page":"492","volume":"16","year":"2011","journal-title":"Information Research"},{"issue":"3","key":"35","doi-asserted-by":"crossref","first-page":"526","DOI":"10.1108\/JD-05-2017-0079","volume":"74","year":"2018","journal-title":"Journal of Documentation"},{"key":"36","year":"2013"},{"key":"37","doi-asserted-by":"publisher","DOI":"10.1002\/pra2.2017.14505401032"},{"key":"39","doi-asserted-by":"publisher","DOI":"10.1002\/asi.23771"},{"key":"40","doi-asserted-by":"publisher","DOI":"10.1108\/jd-07-2016-0097"},{"key":"44","doi-asserted-by":"publisher","DOI":"10.1145\/344949.345004"},{"key":"46","doi-asserted-by":"publisher","DOI":"10.1145\/2751557"},{"key":"47","doi-asserted-by":"publisher","DOI":"10.1109\/mprv.2005.37"},{"key":"48","doi-asserted-by":"publisher","DOI":"10.3934\/nhm.2012.7.363"},{"key":"50","year":"2014"},{"key":"51","doi-asserted-by":"publisher","DOI":"10.1145\/3363825"},{"key":"52","year":"2015"},{"key":"53","doi-asserted-by":"publisher","DOI":"10.2200\/s00664ed1v01y201508hci031"},{"key":"54","doi-asserted-by":"publisher","DOI":"10.1145\/1096737.1096740"},{"key":"56","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.soc.27.1.415"},{"key":"57","first-page":"43","volume":"9","year":"2012","journal-title":"Significance"},{"key":"58","doi-asserted-by":"publisher","DOI":"10.1086\/225469"},{"issue":"91","key":"59","first-page":"80","volume":"11","year":"2013","journal-title":"Harvard Business Review"},{"key":"60","doi-asserted-by":"publisher","DOI":"10.1038\/srep37825"},{"key":"61","doi-asserted-by":"publisher","DOI":"10.1145\/1353782.1353787"},{"key":"62","year":"2009"},{"key":"64","first-page":"130","volume-title":"Critical and cultural approaches to HCI","year":"2013"},{"key":"65","doi-asserted-by":"publisher","DOI":"10.1007\/s10869-010-9172-7"},{"key":"66","doi-asserted-by":"publisher","DOI":"10.1186\/s40537-017-0063-x"},{"key":"68","doi-asserted-by":"publisher","DOI":"10.2189\/asqu.2005.50.1.100"},{"key":"69","doi-asserted-by":"publisher","DOI":"10.1007\/s10844-014-0304-9"},{"key":"70","doi-asserted-by":"publisher","DOI":"10.1631\/fitee.1700053"},{"key":"72","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-04033-2_27-1"},{"key":"73","year":"2009"},{"key":"74","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2015.02.004"},{"key":"75","year":"2014"}],"container-title":["Advances in Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/downloads.hindawi.com\/journals\/ahci\/2020\/1827107.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/downloads.hindawi.com\/journals\/ahci\/2020\/1827107.xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/downloads.hindawi.com\/journals\/ahci\/2020\/1827107.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,2,27]],"date-time":"2021-02-27T16:40:19Z","timestamp":1614444019000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.hindawi.com\/journals\/ahci\/2020\/1827107\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,2,14]]},"references-count":61,"alternative-id":["1827107","1827107"],"URL":"https:\/\/doi.org\/10.1155\/2020\/1827107","relation":{},"ISSN":["1687-5893","1687-5907"],"issn-type":[{"value":"1687-5893","type":"print"},{"value":"1687-5907","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,2,14]]}}}