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The main purpose of the study is to evaluate and rank potential hotel websites and digital solutions provider firms. Since there are various potentially competing quantitative and qualitative criteria to take into consideration in the decision-making process, a multicriteria decision-making (MCDM) method is needed. As the MCDM method, fuzzy best-worst method (FBWM) is integrated with the Fuzzy Technique for Order Preference by Similarity to Ideal Solution (F-TOPSIS). In this integration, FBWM is applied to determine fuzzy evaluation criteria weights and then F-TOPSIS is implemented to rank alternatives utilizing the obtained fuzzy weights. A case study is presented, where 4 alternative hotel websites and digital solutions provider firms for Paloma Hotels in Turkey are evaluated based on 9 criteria by 3 hotel managers.<\/jats:p>","DOI":"10.1155\/2020\/8852223","type":"journal-article","created":{"date-parts":[[2020,11,3]],"date-time":"2020-11-03T18:05:06Z","timestamp":1604426706000},"page":"1-10","source":"Crossref","is-referenced-by-count":12,"title":["An Integrated Fuzzy Best-Worst-TOPSIS Method for Evaluation of Hotel Website and Digital Solutions Provider Firms"],"prefix":"10.1155","volume":"2020","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3838-8824","authenticated-orcid":true,"given":"Funda","family":"Samanlioglu","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, Kadir Has University, Cibali, Istanbul 34083, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5027-1437","authenticated-orcid":true,"given":"Ay\u015fe Nur","family":"Burnaz","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Kadir Has University, Cibali, Istanbul 34083, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0164-2473","authenticated-orcid":true,"given":"Berke","family":"Di\u015f","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Kadir Has University, Cibali, Istanbul 34083, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2464-8074","authenticated-orcid":true,"given":"Mehmet Do\u011fukan","family":"Taba\u015f","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Kadir Has University, Cibali, Istanbul 34083, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4326-5944","authenticated-orcid":true,"given":"Mehmet","family":"Ad\u0131g\u00fczel","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Kadir Has University, Cibali, Istanbul 34083, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","reference":[{"key":"1","doi-asserted-by":"crossref","DOI":"10.1016\/j.omega.2014.11.009","volume-title":"Best-Worst Multi-Criteria Decision-Making Method","author":"J. 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