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In Norway, through a strategic reform called post-in-shop, undertaken in 2013, most postal services are now provided at postal service counters located in retailer stores in order to improve accessibility, operational efficiency, and cost-effectiveness. This has led to a complex decision-making problem for the redesign of urban postal service networks across the country. In this paper, a two-stage method is proposed to solve a real-world urban postal service network redesign problem. First, two location models are employed to determine the optimal locations of postal service counters. In the second stage, a simulation model is built to evaluate the urban postal service system with different location and demand allocation plans under a realistic and stochastic environment. Among other insights, our results show that the proposed two-stage method can be used to effectively improve the accessibility of postal service networks by making optimal location-allocation decisions.<\/jats:p>","DOI":"10.1155\/2021\/3058472","type":"journal-article","created":{"date-parts":[[2021,5,28]],"date-time":"2021-05-28T20:08:06Z","timestamp":1622232486000},"page":"1-17","source":"Crossref","is-referenced-by-count":7,"title":["Solving a Real-World Urban Postal Service System Redesign Problem"],"prefix":"10.1155","volume":"2021","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2091-5983","authenticated-orcid":true,"given":"Hao","family":"Yu","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, UiT The Arctic University of Norway, Lodve Langsgate 2, Narvik 8514, Norway"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xu","family":"Sun","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, UiT The Arctic University of Norway, Lodve Langsgate 2, Narvik 8514, Norway"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wei Deng","family":"Solvang","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, UiT The Arctic University of Norway, Lodve Langsgate 2, Narvik 8514, Norway"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gilbert","family":"Laporte","sequence":"additional","affiliation":[{"name":"Department of Decision Sciences, HEC Montr\u00e9al, 3000 Chemin de la C\u00f4te-Sainte-Catherine, Montr\u00e9al H3T 2A7, Canada"},{"name":"School of Management, University of Bath, Bath, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","reference":[{"key":"1","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2020.1736446"},{"issue":"5","key":"2","doi-asserted-by":"crossref","first-page":"1945","DOI":"10.3390\/su12051945","article-title":"Postboxes quantitative optimization model","volume":"12","author":"M. \u0160elmi\u0107","year":"2020","journal-title":"Sustainability"},{"key":"3","article-title":"Posten Norge: because people change Posten Norge much also change","author":"P. 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