{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,24]],"date-time":"2026-08-24T06:21:51Z","timestamp":1787552511154,"version":"build-2736575974"},"reference-count":24,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2026,8,23]],"date-time":"2026-08-23T00:00:00Z","timestamp":1787443200000},"content-version":"vor","delay-in-days":234,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/doi.wiley.com\/10.1002\/tdm_license_1.1"}],"funder":[{"DOI":"10.13039\/501100002701","name":"Ministry of Education","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100002701","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100003725","name":"National Research Foundation of Korea","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003725","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Journal of Nursing Management"],"published-print":{"date-parts":[[2026,1]]},"abstract":"<jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>South Korea\u2019s comprehensive nursing care service (CNCS) was introduced to alleviate caregiver burden and improve patient care.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>The purpose of this study was to examine the association between the CNCS policy and patient experiences in South Korean hospitals.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>This cross\u2010sectional study was based on a secondary data analysis of data from the 2021 3rd patient experience assessment of 322 hospitals in South Korea. Multivariate regression was used to assess the relationship of interest while controlling for hospital characteristics.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>\n                      Hospitals with 50%\u2013100% CNCS beds had higher patient experience scores in nursing care (\n                      <jats:italic>\u03b2<\/jats:italic>\n                      \u2009=\u20091.39,\n                      <jats:italic>p<\/jats:italic>\n                      &lt; 0.01), medication and treatment (\n                      <jats:italic>\u03b2<\/jats:italic>\n                      \u2009=\u20091.34,\n                      <jats:italic>p<\/jats:italic>\n                      &lt; 0.05), hospital environment (\n                      <jats:italic>\u03b2<\/jats:italic>\n                      \u2009=\u20093.68,\n                      <jats:italic>p<\/jats:italic>\n                      &lt; 0.01), and overall evaluation (\n                      <jats:italic>\u03b2<\/jats:italic>\n                      \u2009=\u20092.60,\n                      <jats:italic>p<\/jats:italic>\n                      &lt; 0.01).\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>Hospitals with more CNCS beds and better nurse staffing levels were significantly associated with higher patient experience scores across multiple domains. This study reinforces the importance of the CNCS policy as a critical factor contributing to enhanced patient satisfaction.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Implications for Nursing Management<\/jats:title>\n                    <jats:p>Nurse managers and policymakers should expand the CNCS and ensure adequate nurse staffing, which are consistently associated with better patient experience across domains. Because hospital environment and nursing care showed the strongest associations, hospital administrators can use these domains to monitor CNCS effectiveness and guide resource allocation.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1155\/jonm\/1655763","type":"journal-article","created":{"date-parts":[[2026,8,24]],"date-time":"2026-08-24T06:04:52Z","timestamp":1787551492000},"update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Implementation of Nurse Staffing Policy and Patient Experience Assessment: A National Cross\u2010Sectional Study"],"prefix":"10.1155","volume":"2026","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4185-9543","authenticated-orcid":false,"given":"Sung-Heui","family":"Bae","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-5587-9851","authenticated-orcid":false,"given":"Ye-Eun","family":"Jin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2026,8,23]]},"reference":[{"key":"e_1_2_12_1_2","doi-asserted-by":"publisher","DOI":"10.3390\/healthcare8030223"},{"key":"e_1_2_12_2_2","first-page":"97","article-title":"The Social Cost of Informal Nursing Care and Its Policy Implications for Integrated Nursing and Care Services","volume":"27","author":"Yi J. S.","year":"2021","journal-title":"The Korean Journal of Health Economics and Policy"},{"key":"e_1_2_12_3_2","volume-title":"OECD Health Care Resources","author":"OEDC","year":"2021"},{"key":"e_1_2_12_4_2","volume-title":"Consumer Price Index by Item","author":"Statistics Korea","year":"2024"},{"key":"e_1_2_12_5_2","volume-title":"Pilot Program for Caregiver-Free Hospitals (Comprehensive Nursing System)","author":"Ministry of Health and Welfare","year":"2013"},{"key":"e_1_2_12_6_2","volume-title":"Guidelines for Integrated Nursing Care Services","author":"Ministry of Health and Welfare & National Health Insurance Service","year":"2024"},{"key":"e_1_2_12_7_2","first-page":"195","article-title":"Moderation Effect of Nurse Staffing Level on the Association Between Integrated Nursing Care Adoption and Patient Experience Evaluation","volume":"41","author":"Choi H. 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