{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,21]],"date-time":"2026-09-21T21:31:54Z","timestamp":1790026314129,"version":"4.0.1"},"reference-count":11,"publisher":"S. Karger AG","issue":"5","license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Dermatology"],"published-print":{"date-parts":[[2021]]},"abstract":"<jats:p>&lt;b&gt;&lt;i&gt;Background:&lt;\/i&gt;&lt;\/b&gt; The use of digital health resources is growing quickly as they are easily accessible and permit self-evaluation. Yet, research on consumer health informatics platforms is insufficient. Chatbots, interactive conversational platforms based on artificial intelligence, can facilitate access to specific information. Hidradenitis suppurativa (HS) is burdensome and has a high threshold for consultation. &lt;b&gt;&lt;i&gt;Objectives:&lt;\/i&gt;&lt;\/b&gt; We aimed to identify the most important principles for the assembly of medical chatbots through the analysis of usage data. &lt;b&gt;&lt;i&gt;Methods:&lt;\/i&gt;&lt;\/b&gt; The &lt;i&gt;HS Chatbot&lt;\/i&gt;&lt;A51_FootRef&gt;1&lt;\/A51_FootRef&gt; is a question-and-answer platform in the style of a chatbot. Usage data were collected over the course of a year. 254 responses were statistically analysed. &lt;b&gt;&lt;i&gt;Results:&lt;\/i&gt;&lt;\/b&gt; 239 users were alleged patients. 82.9% were looking for a tentative diagnosis. The users were on average 32.49 (\u00b111.33) years old and predominantly female (70.2%). The average number of clicks per visit on the website was 14.69 (\u00b18.83). &lt;b&gt;&lt;i&gt;Conclusions:&lt;\/i&gt;&lt;\/b&gt; A medical chatbot has to be customised to the specific subject whilst general principles have to be considered. High-quality information has to be available in just a few clicks. People concerned about HS are looking for a diagnosis online and often have not seen a doctor previously. Guidance towards appropriate care should be provided. <\/jats:p>","DOI":"10.1159\/000511706","type":"journal-article","created":{"date-parts":[[2021,3,29]],"date-time":"2021-03-29T21:04:28Z","timestamp":1617051868000},"page":"712-718","source":"Crossref","is-referenced-by-count":23,"title":["Implementing Medical Chatbots: An Application on Hidradenitis Suppurativa"],"prefix":"10.1159","volume":"237","author":[{"given":"Manuel","family":"Walss","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Florian","family":"Anzengruber","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3335-2243","authenticated-orcid":false,"given":"Ahmed","family":"Arafa","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Vahid","family":"Djamei","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Alexander\u00a0A.","family":"Navarini","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"127","published-online":{"date-parts":[[2021,3,19]]},"reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1111\/jdv.15283"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.7372"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.02.026"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.conctc.2019.100349"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-33101-8"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1001\/jama.2017.16691"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.jaad.2009.02.013"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1111\/bjd.14038"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1111\/ijd.13601"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1016\/0149-7189(90)90021-N"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.jaad.2014.04.001"}],"container-title":["Dermatology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.karger.com\/Article\/Pdf\/511706","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.karger.com\/Article\/Pdf\/511706","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,23]],"date-time":"2025-04-23T16:09:47Z","timestamp":1745424587000},"score":1,"resource":{"primary":{"URL":"https:\/\/karger.com\/article\/doi\/10.1159\/000511706"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":11,"journal-issue":{"issue":"5","published-online":{"date-parts":[[2021,8,31]]},"published-print":{"date-parts":[[2021,9,3]]}},"URL":"https:\/\/doi.org\/10.1159\/000511706","archive":["Portico"],"relation":{"is-supplemented-by":[{"id-type":"doi","id":"10.6084\/m9.figshare.14247428","asserted-by":"subject"}]},"ISSN":["1018-8665","1421-9832"],"issn-type":[{"value":"1018-8665","type":"print"},{"value":"1421-9832","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021]]}}}