{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T01:09:54Z","timestamp":1778634594260,"version":"3.51.4"},"reference-count":82,"publisher":"SAGE Publications","issue":"8","license":[{"start":{"date-parts":[[2020,9,26]],"date-time":"2020-09-26T00:00:00Z","timestamp":1601078400000},"content-version":"vor","delay-in-days":366,"URL":"http:\/\/www.sagepub.com\/licence-information-for-chorus"}],"funder":[{"DOI":"10.13039\/501100000923","name":"Australian Research Council","doi-asserted-by":"publisher","award":["LP0990135"],"award-info":[{"award-number":["LP0990135"]}],"id":[{"id":"10.13039\/501100000923","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Hum Factors"],"published-print":{"date-parts":[[2020,12]]},"abstract":"<jats:sec>\n                    <jats:title>Objective<\/jats:title>\n                    <jats:p>This research investigates security screeners\u2019 knowledge and the effect that differences in knowledge have on the performance of problem-solving activities. We argue that the development of problem-solving knowledge enables security screeners to perform effective problem-solving activity, which assists search and decision-making processes.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Airport security screening research has investigated the many variables that affect security screeners\u2019 search and decision making during simulated threat-detection tasks. Although search and decision making are essential aspects of security screening, few studies have investigated the problem-solving knowledge and activities that support security screening task performance.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Method<\/jats:title>\n                    <jats:p>Sixteen more-experienced and 24 less-experienced security screeners were observed as they performed x-ray screening in the field at an Australian international airport\u2019s departure security checkpoint. Participants wore eye-tracking glasses and delivered concurrent verbal protocol.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>When interacting with other security screeners, more-experienced screeners demonstrated situational knowledge more than less-experienced screeners, whereas less-experienced screeners experienced more insufficient knowledge. Lag-sequential analysis using combined data from both screener groups showed that situational knowledge facilitated effective problem-solving activity to support search and decision making. Insufficient knowledge led screeners to seek assistance and defer decision making.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>This study expands current understandings of airport security screening. It demonstrates that security screeners develop knowledge that is specific to problem solving. This knowledge assists effective problem-solving activity to support search and decision making, and to mitigate uncertainty during the x-ray screening task.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Application<\/jats:title>\n                    <jats:p>Findings can inform future security screening processes, screener training, and technology support tools. Furthermore, findings are potentially transferable to other domains.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/0018720819874169","type":"journal-article","created":{"date-parts":[[2019,9,26]],"date-time":"2019-09-26T20:51:31Z","timestamp":1569531091000},"page":"1265-1285","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":13,"title":["Airport Security Screener Problem-Solving Knowledge and Implications"],"prefix":"10.1177","volume":"62","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0262-6042","authenticated-orcid":false,"given":"Levi","family":"Swann","sequence":"first","affiliation":[{"name":"Queensland University of Technology, Brisbane, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vesna","family":"Popovic","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Brisbane, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alethea","family":"Blackler","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Brisbane, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7006-3646","authenticated-orcid":false,"given":"Helen","family":"Thompson","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Brisbane, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2019,9,26]]},"reference":[{"key":"bibr1-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1207\/s15516709cog2601_2"},{"key":"bibr2-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.129.1.139"},{"key":"bibr3-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.89.4.369"},{"key":"bibr4-0018720819874169","volume-title":"Intuition: Evaluating the construct and its impact on creative thinking","author":"Bastick T.","year":"2003"},{"key":"bibr5-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1016\/j.jarmac.2018.04.001"},{"key":"bibr6-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1023\/B:JOBU.0000028449.99127.f7"},{"key":"bibr7-0018720819874169","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511974519.005"},{"key":"bibr8-0018720819874169","unstructured":"Champion N. 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