{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T13:42:12Z","timestamp":1777902132033,"version":"3.51.4"},"reference-count":53,"publisher":"SAGE Publications","issue":"12","license":[{"start":{"date-parts":[[2007,12,1]],"date-time":"2007-12-01T00:00:00Z","timestamp":1196467200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["SIMULATION"],"published-print":{"date-parts":[[2007,12]]},"abstract":"<jats:p>Simulations are commonly used in technical systems. This paper demonstrates their applicability to systems where the human factor is more important. It will discuss an eXample of a process in the public administration where the effects of a reorganization are simulated. The intention of the reorganization is positive, however easing the load on clients means that the process takes longer. Through the simulations it is possible to monitor the process and acquire data which is otherwise impossible to obtain.<\/jats:p>","DOI":"10.1177\/0037549707087249","type":"journal-article","created":{"date-parts":[[2008,4,21]],"date-time":"2008-04-21T11:23:53Z","timestamp":1208777033000},"page":"851-861","source":"Crossref","is-referenced-by-count":11,"title":["Use of Simulation in a Public Administration Process"],"prefix":"10.1177","volume":"83","author":[{"given":"Andrej","family":"Kovacic","sequence":"first","affiliation":[{"name":"Faculty of Economics University of Ljubljana Kardeljeva ploscad 17 SI-1000 Ljubljana, Slovenia, -lj.si"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bojan","family":"Pecek","sequence":"additional","affiliation":[{"name":"Faculty of Administration University of Ljubljana Gosarjeva 5 SI-1000 Ljubljana, Slovenia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2007,12,1]]},"reference":[{"key":"atypb1","doi-asserted-by":"publisher","DOI":"10.1002\/kpm.176"},{"key":"atypb2","doi-asserted-by":"crossref","unstructured":"Chen, M. 1999. BPR methodologies: Methods and tools. In Business Process Engineering, edited by D. J. Elzinga et al. Kluwer Academic Publishers: Massachusetts; pp. 187-212.","DOI":"10.1007\/978-1-4615-5091-4_8"},{"key":"atypb3","doi-asserted-by":"publisher","DOI":"10.1016\/S0306-4379(00)00010-7"},{"key":"atypb4","volume-title":"Business Information Systems: a Process Approach","author":"Warboys, B.","year":"1999"},{"key":"atypb5","doi-asserted-by":"publisher","DOI":"10.1108\/14637159910269728"},{"key":"atypb6","volume-title":"Business Modeling and Simulation","author":"Oakshott, L.","year":"1997"},{"key":"atypb7","doi-asserted-by":"publisher","DOI":"10.2307\/249742"},{"key":"atypb8","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.1994.717510"},{"key":"atypb9","volume-title":"Proceedings of the 1995 Winter Simulation Conference","author":"Seila, A.F."},{"key":"atypb10","doi-asserted-by":"publisher","DOI":"10.1108\/01443579810225568"},{"key":"atypb11","volume-title":"Business process change","author":"Harmon, P.","year":"2003"},{"key":"atypb12","doi-asserted-by":"publisher","DOI":"10.1108\/02635570210432037"},{"key":"atypb13","doi-asserted-by":"publisher","DOI":"10.1108\/00251740210413370"},{"key":"atypb14","doi-asserted-by":"publisher","DOI":"10.1016\/S0928-4869(01)00055-6"},{"issue":"4","key":"atypb15","first-page":"7","volume":"12","author":"Irani, Z.","year":"2000","journal-title":"International Journal of Flexible Manufacturing Systems"},{"key":"atypb16","volume-title":"Computer Simulation in management science","author":"Pidd, M.","year":"1998"},{"key":"atypb17","volume-title":"Simulation modeling and analysis","author":"Law, M.A.","year":"2000"},{"key":"atypb18","volume-title":"Discrete-event system simulation","author":"Banks, J.","year":"2001"},{"key":"atypb19","volume-title":"Business Processes: Modeling and Analysis for Re-engineering and Improvement","author":"Ould, M.A.","year":"1995"},{"key":"atypb20","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4471-0457-5_11"},{"key":"atypb21","volume-title":"Applied simulation modeling","author":"Seila, A.F.","year":"2003"},{"key":"atypb22","volume-title":"Assessing the Quality of Business Process Modeling Techniques","author":"Hommes, B.J.","year":"2000"},{"key":"atypb23","volume-title":"Overview of Business Process Modeling Tools","author":"Hommes, B.J.","year":"2001"},{"key":"atypb24","volume-title":"Working Knowledge: How Organizations Manage What They Know","author":"Davenport, T.H.","year":"1998"},{"key":"atypb25","unstructured":"Albores, P., P.D. Ball and J. MacBryde. 2002. Assessing the impact of electronic commerce in business processes: a simulation approach. In Operations Management and the New Economy, edited by J. Christiansen and H. Boer, Copenhagen Business School, Copenhagen and Aalborg University, Aalborg, pp. 15-26."},{"key":"atypb26","first-page":"57","volume":"1","author":"Giaglis G.M.","year":"1998","journal-title":"Proceedings of the 11th International Electronic Commerce Conference"},{"key":"atypb27","doi-asserted-by":"publisher","DOI":"10.1108\/17410380610639533"},{"issue":"2","key":"atypb28","first-page":"65","volume":"2","author":"Nikolaidou, M.","year":"2001","journal-title":"Science & Technology, Special Issue on: Business Process Modeling"},{"key":"atypb29","doi-asserted-by":"publisher","DOI":"10.1108\/02635570510633266"},{"key":"atypb30","doi-asserted-by":"publisher","DOI":"10.1108\/01443570510599700"},{"key":"atypb31","doi-asserted-by":"publisher","DOI":"10.1177\/0037549703253494"},{"key":"atypb32","doi-asserted-by":"publisher","DOI":"10.1504\/IJSPM.2005.007115"},{"key":"atypb33","doi-asserted-by":"publisher","DOI":"10.1108\/14637150510619849"},{"key":"atypb34","doi-asserted-by":"publisher","DOI":"10.1177\/0037549705064345"},{"key":"atypb35","doi-asserted-by":"publisher","DOI":"10.1023\/A:1011406802776"},{"key":"atypb36","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2000.899094"},{"key":"atypb37","doi-asserted-by":"publisher","DOI":"10.1016\/S0278-6125(02)80036-X"},{"key":"atypb38","doi-asserted-by":"publisher","DOI":"10.1016\/S1569-190X(02)00100-4"},{"key":"atypb39","doi-asserted-by":"publisher","DOI":"10.1016\/S0928-4869(01)00036-2"},{"key":"atypb40","doi-asserted-by":"publisher","DOI":"10.1016\/S0928-4869(99)00020-8"},{"key":"atypb41","doi-asserted-by":"publisher","DOI":"10.1177\/0037549704044324"},{"issue":"1","key":"atypb42","first-page":"1","volume":"1","author":"Hlupic, V.","year":"2000","journal-title":"International Journal of Simulation"},{"key":"atypb43","doi-asserted-by":"publisher","DOI":"10.1177\/0037549702078012003"},{"key":"atypb44","volume-title":"Proceedings of the 2001 Winter Simulation Conference","author":"McCarthy, B.M."},{"key":"atypb45","volume-title":"Proceedings of the 2005 Waste Management Conference","author":"Noakes, C.M."},{"key":"atypb46","volume-title":"Modern statistical systems and GPSS simulation","author":"Karian, A.Z.","year":"1999"},{"key":"atypb47","volume-title":"Simulation using ProModel","author":"Harrell, C.","year":"2004"},{"key":"atypb48","volume-title":"The balanced scorecard","author":"Kaplan, S.R.","year":"2000"},{"key":"atypb49","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2003.08.002"},{"key":"atypb50","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2005.02.001"},{"key":"atypb51","doi-asserted-by":"publisher","DOI":"10.1016\/S0740-624X(02)00130-2"},{"key":"atypb52","doi-asserted-by":"publisher","DOI":"10.1016\/S0740-624X(97)90004-6"},{"key":"atypb53","doi-asserted-by":"publisher","DOI":"10.1177\/0037549705060793"}],"container-title":["SIMULATION"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0037549707087249","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0037549707087249","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T11:20:41Z","timestamp":1777634441000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0037549707087249"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,12]]},"references-count":53,"journal-issue":{"issue":"12","published-print":{"date-parts":[[2007,12]]}},"alternative-id":["10.1177\/0037549707087249"],"URL":"https:\/\/doi.org\/10.1177\/0037549707087249","relation":{},"ISSN":["0037-5497","1741-3133"],"issn-type":[{"value":"0037-5497","type":"print"},{"value":"1741-3133","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,12]]}}}