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It approaches a value co-creation perspective for the management of public transport service operations based on an activity-based model of a generic service system that allows capturing requirements for software intensive service systems. The main focus is on specific implementation issues of the activity-based model of the generic service system, with a strong accent on its most representative component, the service set-up and configuring unit. This model is applied in a case study for planning of a public transport service and describes how a specific service reconfiguring request is formulated. This examination is further used as a document of requirements that drives the construction of an agent-based model expressing value-creation interactions among service system\u2019s stakeholders in public transport services. The usefulness of the developed agent-based model for the analysis of service systems operational capabilities is suggested through simulation. A business scenario related to the management of public transport services is described, and the defined agent-based model is executed with the Presage2 multi-agent programming platform in order to capture specific issues of piece-of-work planning. The proposed approach, evaluated on the simple working scenario, fosters the role of service interaction modeling in supporting a public transport service system to dynamically adapt its operational capabilities in delivering good public transport services, as more or less quantifiable changes can affect service delivery over time.<\/jats:p>","DOI":"10.1177\/0037549716629232","type":"journal-article","created":{"date-parts":[[2016,2,13]],"date-time":"2016-02-13T07:32:43Z","timestamp":1455348763000},"page":"233-250","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":6,"title":["Service interactions modeling for improved management of public transport systems"],"prefix":"10.1177","volume":"92","author":[{"given":"Monica","family":"Dragoicea","sequence":"first","affiliation":[{"name":"Department of Automatic Control and Systems Engineering, University Politehnica of Bucharest, Romania"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Theodor","family":"Borangiu","sequence":"additional","affiliation":[{"name":"Department of Automatic Control and Systems Engineering, University Politehnica of Bucharest, Romania"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Iulia","family":"Voinescu","sequence":"additional","affiliation":[{"name":"Department of Automatic Control and Systems Engineering, University Politehnica of Bucharest, Romania"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2016,2,12]]},"reference":[{"key":"bibr1-0037549716629232","doi-asserted-by":"publisher","DOI":"10.1016\/j.trb.2015.03.002"},{"key":"bibr2-0037549716629232","doi-asserted-by":"publisher","DOI":"10.1177\/0037549714557040"},{"key":"bibr3-0037549716629232","doi-asserted-by":"publisher","DOI":"10.1177\/0037549714533619"},{"key":"bibr4-0037549716629232","doi-asserted-by":"publisher","DOI":"10.3182\/20060517-3-FR-2903.00183"},{"key":"bibr5-0037549716629232","doi-asserted-by":"publisher","DOI":"10.30638\/eemj.2015.127"},{"key":"bibr6-0037549716629232","doi-asserted-by":"publisher","DOI":"10.1016\/j.simpat.2008.08.008"},{"key":"bibr7-0037549716629232","volume-title":"IEEE 2007 international conference on robotics and automation (ICRA\u20192007)","author":"Boiss\u00e9 S"},{"key":"bibr8-0037549716629232","unstructured":"Transport Research & Innovation Portal. 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