{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,18]],"date-time":"2026-08-18T02:03:47Z","timestamp":1787018627894,"version":"build-2736575974"},"reference-count":39,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["INQUIRY"],"published-print":{"date-parts":[[2024,1]]},"abstract":"<jats:p>The COVID-19 pandemic compelled rapid healthcare adaptations including increased use of telehealth (TH) and virtual care (VC) to provide rehabilitation services. This multi-site cross-sectional survey study examined rehabilitation patients\u2019 and providers\u2019 experiences with service delivery during the COVID-19 pandemic, including the use of TH\/VC. Patients and providers who received or provided rehabilitation services were recruited from 1 of 3 large, post-acute rehabilitation systems located in the Southeastern and Midwestern United States during the COVID-19 pandemic. Participants rated personal satisfaction with rehabilitation services received or rendered during the pandemic and willingness to use TH\/VC in the future. Questions also addressed accessibility, ease of use, and perceived barriers to TH\/VC use. The adoption and personal satisfaction of TH\/VC for rehabilitation care varied between patients and providers. Patients reported higher levels of satisfaction compared to providers ( P\u2009&lt;\u2009.001). Patients who did not use TH\/VC had higher satisfaction than those who did ( P\u2009&lt;\u2009.05). Patients were less willing than providers to use TH\/VC ( P\u2009&lt;\u2009.001). Those who used TH\/VC prior to the pandemic were more willing to use post-pandemic ( P\u2009&lt;\u2009.001). Patients reported TH\/VC was useful in increasing health services accessibility yet were neutral as to the ability of TH\/VC to improve outcomes. Patients and providers agreed that TH\/VC was easy to learn and use. Medical providers found TH\/VC more useful than therapy providers. Participants who used TH\/VC during the pandemic are more willing to use the service again in the future. Understanding patient and provider preferences and perspectives is key to the continued use of TH\/VC in rehabilitation care.<\/jats:p>","DOI":"10.1177\/00469580231222334","type":"journal-article","created":{"date-parts":[[2024,1,3]],"date-time":"2024-01-03T05:19:08Z","timestamp":1704259148000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["Virtual Rehabilitation and COVID-19: Varied Adoption and Satisfaction Among Patients and Providers Participating in a Multi-Site Survey Study"],"prefix":"10.1177","volume":"61","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3065-0317","authenticated-orcid":false,"given":"Mindi R.","family":"Manes","sequence":"first","affiliation":[{"name":"Brooks Rehabilitation, Brooks Center for Research Analytics and Outcomes, Jacksonville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6184-5179","authenticated-orcid":false,"given":"Judith M.","family":"Burnfield","sequence":"additional","affiliation":[{"name":"Madonna Rehabilitation Hospitals, Institute for Rehabilitation Science and Engineering, Lincoln, NE, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kelsey","family":"Boersma","sequence":"additional","affiliation":[{"name":"Mary Free Bed Rehabilitation Hospital, Grand Rapids, MI, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jason","family":"Peoples","sequence":"additional","affiliation":[{"name":"Mary Free Bed Rehabilitation Hospital, Grand Rapids, MI, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anita","family":"Davis","sequence":"additional","affiliation":[{"name":"Brooks Rehabilitation, Brooks Clinical Research Center, Jacksonville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jason M.","family":"Beneciuk","sequence":"additional","affiliation":[{"name":"Brooks Rehabilitation, Brooks Clinical Research Center, Jacksonville, FL, USA"},{"name":"University of Florida, Department of Physical Therapy, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Joel","family":"Bialosky","sequence":"additional","affiliation":[{"name":"Brooks Rehabilitation, Brooks Clinical Research Center, Jacksonville, FL, USA"},{"name":"University of Florida, Department of Physical Therapy, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Katelyn","family":"Jordan","sequence":"additional","affiliation":[{"name":"Brooks Rehabilitation, Brooks Clinical Research Center, Jacksonville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Raine","family":"Osborne","sequence":"additional","affiliation":[{"name":"Brooks Rehabilitation, Brooks Clinical Research Center, Jacksonville, FL, USA"},{"name":"University of North Florida, Department of Physical Therapy, Jacksonville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2024,1,3]]},"reference":[{"key":"bibr1-00469580231222334","doi-asserted-by":"publisher","DOI":"10.1016\/j.compbiomed.2021.104878"},{"key":"bibr2-00469580231222334","doi-asserted-by":"publisher","DOI":"10.15585\/mmwr.mm6943a3"},{"key":"bibr3-00469580231222334","doi-asserted-by":"publisher","DOI":"10.1186\/s12889-020-09301-4"},{"key":"bibr4-00469580231222334","doi-asserted-by":"publisher","DOI":"10.1089\/tmj.2020.0150"},{"key":"bibr5-00469580231222334","unstructured":"Impact of COVID-19 on the physical therapy profession. 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