{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,24]],"date-time":"2026-10-24T03:25:57Z","timestamp":1792812357215,"version":"4.5.0"},"reference-count":61,"publisher":"SAGE Publications","issue":"2","license":[{"start":{"date-parts":[[2015,12,18]],"date-time":"2015-12-18T00:00:00Z","timestamp":1450396800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["J R Soc Med"],"published-print":{"date-parts":[[2016,2]]},"abstract":"<jats:p>Healthcare professionals work in emotionally charged settings; yet, little is known about the role of emotion in ensuring safe patient care. This article presents current knowledge in this field, drawing upon psychological approaches and evidence from clinical settings. We explore the emotions that health professionals experience in relation to making a medical error and describe the impact on healthcare professionals and on their professional and patient relationships. We also explore how positive and negative emotions can contribute to clinical decision making and affect responses to clinical situations. Evidence to date suggests that emotion plays an integral role in patient safety. Implications for training, practice and research are discussed in addition to strategies to facilitate health services to understand and respond to the influence of emotion in clinical practice.<\/jats:p>","DOI":"10.1177\/0141076815620614","type":"journal-article","created":{"date-parts":[[2015,12,19]],"date-time":"2015-12-19T00:19:29Z","timestamp":1450484369000},"page":"52-58","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":96,"title":["The role of emotion in patient safety: Are we brave enough to scratch beneath the surface?"],"prefix":"10.1177","volume":"109","author":[{"given":"Jane","family":"Heyhoe","sequence":"first","affiliation":[{"name":"Quality and Safety Research Group, Bradford Institute for Health Research, Bradford, BD9 6RJ, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yvonne","family":"Birks","sequence":"additional","affiliation":[{"name":"Social Policy Research Unit, University of York, York YO10 5DD, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Reema","family":"Harrison","sequence":"additional","affiliation":[{"name":"Sydney Medical School, University of Sydney, Sydney NSW 2006, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jane K","family":"O\u2019Hara","sequence":"additional","affiliation":[{"name":"Leeds Institute for Medical Education, University of Leeds, Leeds LS2 9NL, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Alison","family":"Cracknell","sequence":"additional","affiliation":[{"name":"Leeds Teaching Hospitals NHS Trust, Leeds LS14 6UH, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rebecca","family":"Lawton","sequence":"additional","affiliation":[{"name":"School of Psychology, University of Leeds, Leeds LS2 9NL, UK"},{"name":"Quality and Safety Research Group, Bradford Institute for Health Research, Bradford BD9 6RJ, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2015,12,18]]},"reference":[{"key":"bibr1-0141076815620614","volume-title":"To Err is Human","author":"Institute of Medicine","year":"1999"},{"key":"bibr2-0141076815620614","volume-title":"A Promise to Learn \u2013 A Commitment to Act. Improving the Safety of Patients in England","author":"Berwick D","year":"2013"},{"key":"bibr3-0141076815620614","volume-title":"Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry \u2013 Executive Summary","author":"Francis R","year":"2013"},{"key":"bibr4-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1097\/PTS.0b013e3181f6c01a"},{"key":"bibr5-0141076815620614","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1097\/QMH.0b013e3181d1391c","volume":"19","author":"Sirriyeh R","year":"2010","journal-title":"Qual Saf Health Care"},{"key":"bibr6-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1136\/bmjqs-2011-000605"},{"key":"bibr7-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2012.07.006"},{"key":"bibr8-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1179\/cih.2009.2.1.34"},{"key":"bibr9-0141076815620614","doi-asserted-by":"publisher","DOI":"10.7861\/clinmedicine.14-6-585"},{"key":"bibr10-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1136\/qshc.2009.032870"},{"key":"bibr11-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1007\/s11606-009-1044-3"},{"key":"bibr12-0141076815620614","doi-asserted-by":"publisher","DOI":"10.3310\/hsdr02200"},{"key":"bibr13-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1111\/j.1553-2712.2007.tb01767.x"},{"key":"bibr14-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2009.09.043"},{"key":"bibr15-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/S0738-3991(02)00071-X"},{"key":"bibr16-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1186\/s13012-014-0141-9"},{"key":"bibr17-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2009.09.048"},{"key":"bibr18-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1136\/qshc.2005.013912"},{"key":"bibr19-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/S0140-6736(08)61500-7"},{"key":"bibr20-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1002\/bdm.520"},{"key":"bibr21-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0278-6133.26.3.259"},{"key":"bibr22-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0003-066X.49.8.709"},{"key":"bibr23-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.127.2.267"},{"key":"bibr24-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1007\/s10459-009-9182-2"},{"key":"bibr25-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1515\/dx-2013-0028"},{"key":"bibr26-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1002\/bdm.716"},{"key":"bibr27-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1080\/13669870701715576"},{"key":"bibr28-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1017\/S0022109011000123"},{"key":"bibr29-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1002\/job.720"},{"key":"bibr30-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/hea0000143"},{"key":"bibr31-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1080\/02699931.2014.985188"},{"key":"bibr32-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1207\/S15327663JCP1102_01"},{"key":"bibr33-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.64.3.317"},{"key":"bibr34-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/a0012560"},{"key":"bibr35-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.81.1.146"},{"key":"bibr36-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1177\/0146167211422365"},{"key":"bibr37-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1080\/02699931.2010.550751"},{"key":"bibr38-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/h0075406"},{"key":"bibr39-0141076815620614","volume-title":"Personality","author":"Burger JM","year":"2008","edition":"7"},{"key":"bibr40-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1006\/jrpe.1999.2271"},{"key":"bibr41-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.86.1.80"},{"key":"bibr42-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.78.6.1005"},{"key":"bibr43-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1097\/01.NCQ.0000290418.35016.0c"},{"key":"bibr44-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2009.05072.x"},{"key":"bibr45-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1186\/1741-7015-2-29"},{"key":"bibr46-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6494.2005.00356.x"},{"key":"bibr47-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1097\/00005110-200605000-00019"},{"key":"bibr48-0141076815620614","doi-asserted-by":"publisher","DOI":"10.4278\/0890-1171-1.2.25"},{"key":"bibr49-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2010.04.005"},{"key":"bibr50-0141076815620614","first-page":"95","author":"Clarke S","year":"2011","journal-title":"Occupational Health and Safety: Psychological and Behavioral Challenges"},{"key":"bibr51-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6494.2004.00299.x"},{"key":"bibr52-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.58.5.864"},{"key":"bibr53-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.39.2.333"},{"key":"bibr54-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6494.2005.00375.x"},{"key":"bibr55-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.77.1.3"},{"key":"bibr56-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1006\/obhd.1996.0028"},{"key":"bibr57-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2009.09.050"},{"key":"bibr58-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1177\/0272989X04273143"},{"key":"bibr59-0141076815620614","doi-asserted-by":"publisher","DOI":"10.1056\/NEJMp1303712"},{"key":"bibr60-0141076815620614","unstructured":"Schwartz Centre for Compassionate Care.\n                      Schwartz Center Rounds\n                      . See www.theschwartzcentre.org\/supporting-caregivers\/schwartz-center-rounds (last checked 20 October 2015)."},{"key":"bibr61-0141076815620614","unstructured":"The Point of Care Foundation.\n                      Schwartz Rounds\n                      . See www.pointofcarefoundation.org.uk\/Schwartz-Rounds\/ (last checked 20 October 2015)."}],"container-title":["Journal of the Royal Society of Medicine"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0141076815620614","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/0141076815620614","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0141076815620614","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T05:46:22Z","timestamp":1777527982000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0141076815620614"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,12,18]]},"references-count":61,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2016,2]]}},"alternative-id":["10.1177\/0141076815620614"],"URL":"https:\/\/doi.org\/10.1177\/0141076815620614","relation":{},"ISSN":["0141-0768","1758-1095"],"issn-type":[{"value":"0141-0768","type":"print"},{"value":"1758-1095","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,12,18]]}}}