{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T00:26:38Z","timestamp":1777854398938,"version":"3.51.4"},"reference-count":34,"publisher":"SAGE Publications","issue":"2","license":[{"start":{"date-parts":[[2005,4,1]],"date-time":"2005-04-01T00:00:00Z","timestamp":1112313600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Information Science"],"published-print":{"date-parts":[[2005,4]]},"abstract":"<jats:p>As a programmer, analyst, IS executive, and professor it is clear to me that it is becoming more difficult to communicate, not easier. It would seem that with all of the current communications technologies this statement does not make sense. However, the more sophisticated society gets, the more sophisticated communications must become. Information technologies have made it faster and easier to get messages out to vast numbers of people, but they have increased the danger that any message will be misunderstood. IS\/IT professionals often exemplify this problem through personal and organizational communications. The purpose of this article is to provide useful information for those wishing to improve their personal and organizational communications and move up in the organizational ranks. This goal is accomplished by presenting the Communication Quotient (CQ) as a measurable and improvable type of intelligence.<\/jats:p>","DOI":"10.1177\/0165551505050787","type":"journal-article","created":{"date-parts":[[2005,2,21]],"date-time":"2005-02-21T16:24:18Z","timestamp":1109003058000},"page":"99-113","source":"Crossref","is-referenced-by-count":4,"title":["CQ: the Communication Quotient for IS professionals"],"prefix":"10.1177","volume":"31","author":[{"given":"Robert W.","family":"Service","sequence":"first","affiliation":[{"name":"Samford University, USA,"}]}],"member":"179","published-online":{"date-parts":[[2005,4,1]]},"reference":[{"key":"atypb1","unstructured":"B. Barber,\n                      Jihad vs. McWorld\n                      (Ballantine, New York, 1996)."},{"key":"atypb2","volume-title":"Leadership","author":"R. W. Giuliani","year":"2002"},{"key":"atypb3","volume-title":"Working With Emotional Intelligence","author":"D. 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Flanagan","year":"1999"},{"key":"atypb21","volume-title":"What is a Data Mart?","author":"D. Hackney","year":"1997"},{"key":"atypb22","volume-title":"Building the Data Warehouse","author":"W. H. Inmon","year":"1998"},{"key":"atypb23","volume-title":"Megamedia Shakeout","author":"K. Maney","year":"1995"},{"key":"atypb24","doi-asserted-by":"publisher","DOI":"10.1177\/016555159902500106"},{"key":"atypb25","volume-title":"Communications now and in the future (The material in this section was based in part on work documented in an unpublished jointly developed IS\/IT Communications training course: R.W. Service maintains copies of his working papers in this area)","author":"R. W. Service","year":"2000"},{"key":"atypb26","volume-title":"LQ\u00a9 The Leadership Quotient: 12 Dimensions for Measuring and Improving Leadership","author":"B. Service","year":"2004"},{"key":"atypb27","volume-title":"The Blank Slate: the Modern Denial of Human Nature","author":"S. 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Cortada","year":"1999"}],"container-title":["Journal of Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0165551505050787","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0165551505050787","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T23:06:57Z","timestamp":1777504017000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0165551505050787"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,4]]},"references-count":34,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2005,4]]}},"alternative-id":["10.1177\/0165551505050787"],"URL":"https:\/\/doi.org\/10.1177\/0165551505050787","relation":{},"ISSN":["0165-5515","1741-6485"],"issn-type":[{"value":"0165-5515","type":"print"},{"value":"1741-6485","type":"electronic"}],"subject":[],"published":{"date-parts":[[2005,4]]}}}