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This study focuses on the interaction between the helper and the helped. A time-line interview is conducted to collect descriptions of respondents' perceptions of the meaningful behavioral sequence as a series of steps. The sample consists of 22 customer service representatives and 36 information technology service users. The findings offer a way of understanding the embedded nature of the perceptions of helper and helped in a problem-solving context. They support a model of collaborative problem-solving behaviors and suggest implications for the design and management of help systems or services.<\/jats:p>","DOI":"10.1177\/0165551505057008","type":"journal-article","created":{"date-parts":[[2005,11,10]],"date-time":"2005-11-10T08:07:51Z","timestamp":1131610071000},"page":"483-495","source":"Crossref","is-referenced-by-count":6,"title":["Collaborative interaction behaviors in an information technology                 problem-solving context: cognitive movements of the helper and the helped"],"prefix":"10.1177","volume":"31","author":[{"given":"Sung-Jin","family":"Kim","sequence":"first","affiliation":[{"name":"School of Information Studies at Syracuse University, Syracuse, NY, USA"}]}],"member":"179","published-online":{"date-parts":[[2005,12,1]]},"reference":[{"key":"atypb1","volume-title":"Annual Meeting of the International Communication Association","author":"B. 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