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Therefore, this paper analyzes textual differences between authentic and fictitious reviews across three hotel categories, namely, luxury, budget, and mid-range. It leverages on four possible textual characteristics \u2013 comprehensibility, specificity, exaggeration, and negligence \u2013 that could offer clues to ascertain review authenticity. Using a dataset of 1800 reviews (900 authentic + 900 fictitious), the results suggest that differences between authentic and fictitious reviews are largely inconsistent across hotel categories. This generally points to the difficulties in ascertaining review authenticity, which in turn offer implications for both research and practice.<\/jats:p>","DOI":"10.1177\/0165551515625027","type":"journal-article","created":{"date-parts":[[2016,2,1]],"date-time":"2016-02-01T21:44:16Z","timestamp":1454363056000},"page":"122-134","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":25,"title":["Authentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotels"],"prefix":"10.1177","volume":"43","author":[{"given":"Snehasish","family":"Banerjee","sequence":"first","affiliation":[{"name":"Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore"}]},{"given":"Alton Y.K.","family":"Chua","sequence":"additional","affiliation":[{"name":"Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore"}]}],"member":"179","published-online":{"date-parts":[[2016,7,10]]},"reference":[{"key":"bibr1-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0165551514566564"},{"key":"bibr2-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2014.10.003"},{"key":"bibr3-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0165551511432670"},{"key":"bibr4-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2007.05.011"},{"key":"bibr5-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0047287509355324"},{"key":"bibr6-0165551515625027","first-page":"309","volume-title":"Proceedings of the Annual Meeting of the Association for Computational Linguistics: Human Language Technologies","author":"Ott M","year":"2011"},{"key":"bibr7-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2014.11.001"},{"key":"bibr8-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-211-93971-0_4"},{"key":"bibr9-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1145\/1341531.1341560"},{"key":"bibr10-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.88.1.67"},{"key":"bibr11-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2014.12.029"},{"key":"bibr12-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1023\/A:1006610329284"},{"key":"bibr13-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1207\/s15327957pspr1003_2"},{"key":"bibr14-0165551515625027","first-page":"501","volume-title":"Proceedings of the International Conference on Internet Computing and Web Services","author":"Banerjee S","year":"2014"},{"key":"bibr15-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1109\/TKDE.2010.188"},{"key":"bibr16-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0261927X09351676"},{"key":"bibr17-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1108\/17579881211248817"},{"key":"bibr18-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1080\/15280080802713702"},{"key":"bibr19-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1080\/19388160.2013.870506"},{"key":"bibr20-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2004.11045779"},{"key":"bibr21-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.129.1.74"},{"key":"bibr22-0165551515625027","first-page":"87","volume-title":"Proceedings for the Workshops on Artificial Intelligence","author":"Harris CG","year":"2012"},{"key":"bibr23-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1109\/SP.2012.34"},{"key":"bibr24-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1145\/2388676.2388714"},{"key":"bibr25-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0146167203029005010"},{"key":"bibr26-0165551515625027","doi-asserted-by":"publisher","DOI":"10.1177\/0261927X05284482"},{"key":"bibr27-0165551515625027","volume-title":"Readability: Its past, present and future","author":"Zakaluk BL","year":"1988"},{"key":"bibr28-0165551515625027","unstructured":"Chall JS, Dale E. 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