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Does the right type matter? This study addresses these questions by computerised and manual analysis of 69,696 Israeli social media conversation segments about 29 issues. According to the results, some people need mediation to get information about benefits and rights, regardless of the right type or circumstance they face. We also developed a computerised way to identify the need for mediation in a social media conversation. Future research is needed to deepen understanding of what plays a more significant role in mediation needs \u2013 the right type, life circumstances or other factors.<\/jats:p>","DOI":"10.1177\/01655515241281318","type":"journal-article","created":{"date-parts":[[2024,10,4]],"date-time":"2024-10-04T12:42:30Z","timestamp":1728045750000},"page":"651-665","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["\u2018Asking for a friend\u2019: Mediation needs in Israeli social media conversations on benefits and rights"],"prefix":"10.1177","volume":"52","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-6208-1457","authenticated-orcid":false,"given":"Frida","family":"Elek-BenMoshe","sequence":"first","affiliation":[{"name":"Information and Knowledge Management Department, University of Haifa, Israel"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sheizaf","family":"Rafaeli","sequence":"additional","affiliation":[{"name":"Information and Knowledge Management Department, University of Haifa, Israel; SHENKAR College of Engineering, Design and Art, Israel; Samuel Neaman Institute for Public Policy Research, Technion, Israel; Center for Internet Research, University of Haifa, Israel"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2024,10,3]]},"reference":[{"key":"e_1_3_2_2_2","first-page":"298","volume-title":"NA \u2013 Advances in Consumer Research","author":"Bhargava S","year":"2012","unstructured":"Bhargava S, Manoli D. 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