{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T00:24:43Z","timestamp":1777854283840,"version":"3.51.4"},"reference-count":18,"publisher":"SAGE Publications","issue":"4","license":[{"start":{"date-parts":[[1993,8,1]],"date-time":"1993-08-01T00:00:00Z","timestamp":744163200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Information Science"],"published-print":{"date-parts":[[1993,8]]},"abstract":"<jats:p>This paper examines the principal models of total quality (TQ) from the perspective of their information man agement (IM) content, expressed and implied. The models chosen include those underlying the Deming Prize of Japan, the US Presidential Award for Qualay, the European Quality Award and the proposed UK Prime Minister's Award for Total Quality, but discussion focuses upon the US Malcolm Baldrige National Quality Award model. It demonstrates that on the basis of the criteria and scoring guidelines specified in these models, the effectiveness of an organisation's IM prac tices is critical to achieving corporate TQ The process of benchmarking, together with a brief case-study based on Corning Incorporated, are used to exemplity the role of IM in the TQ organisation<\/jats:p>","DOI":"10.1177\/016555159301900402","type":"journal-article","created":{"date-parts":[[2007,3,18]],"date-time":"2007-03-18T02:07:59Z","timestamp":1174183679000},"page":"259-265","source":"Crossref","is-referenced-by-count":5,"title":["Information management and corporate total quality"],"prefix":"10.1177","volume":"19","author":[{"given":"John R.","family":"Brockman","sequence":"first","affiliation":[{"name":"Munistry of Defence Headquarters Library Service, London, UK"}]}],"member":"179","published-online":{"date-parts":[[1993,8,1]]},"reference":[{"key":"atypb1","volume-title":"Agency Managing information as a resource","author":"Central Computer","year":"1990"},{"key":"atypb2","volume-title":"Quality vocabulary purt 2 quality concepts and related definitions","author":"British Standards Institution","year":"1991"},{"key":"atypb3","volume-title":"Fmancial Management in Government Departments","year":"1983"},{"key":"atypb4","volume-title":"The Citizen's Charter raising the Standard","author":"The Prime Minister","year":"1991"},{"key":"atypb5","volume-title":"What is total quality' The Japanese way","author":"K. Ishikawa","year":"1985"},{"key":"atypb6","volume-title":"The Baldrige what it is, how to win and use it to improte quality in vour company","author":"C W L. Hart .","year":"1992"},{"issue":"6","key":"atypb7","first-page":"80","volume":"69","year":"1990","journal-title":"Harvard Business Review"},{"key":"atypb8","doi-asserted-by":"publisher","DOI":"10.1016\/0024-6301(92)90316-T"},{"key":"atypb9","volume-title":"op cit","author":"C W L Hart ."},{"key":"atypb10","volume-title":"op cit","author":"L.M. Fuld"},{"key":"atypb11","volume-title":"op cit","author":"C W L Hart"},{"key":"atypb12","first-page":"7","volume":"27","author":"T. Omdahl","year":"1992","journal-title":"Quality Progress"},{"key":"atypb13","volume-title":"op cit","author":"L.M. Fuld."},{"key":"atypb14","unstructured":"Department of Trade and Industry Report of the Quality Award Committee on the feasibility of a new UK Fotal Quality Award (London, DTI, 1992)"},{"key":"atypb15","volume-title":"Benchamarking the search for industry practices that will lead to supertor pertormance","author":"R. Camp.","year":"1989"},{"key":"atypb16","volume-title":"Corporate libraries manager","author":"K.H. Williams"},{"key":"atypb17","volume-title":"In search of quality an assessment of 42 British organisations using the criteria of the Baldrige Quality Award","author":"R.C. O'Brien","year":"1992"},{"key":"atypb18","volume-title":"Elements of information management","author":"B. Cronin","year":"1991"}],"container-title":["Journal of Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/016555159301900402","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/016555159301900402","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T23:04:42Z","timestamp":1777503882000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/016555159301900402"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1993,8]]},"references-count":18,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1993,8]]}},"alternative-id":["10.1177\/016555159301900402"],"URL":"https:\/\/doi.org\/10.1177\/016555159301900402","relation":{},"ISSN":["0165-5515","1741-6485"],"issn-type":[{"value":"0165-5515","type":"print"},{"value":"1741-6485","type":"electronic"}],"subject":[],"published":{"date-parts":[[1993,8]]}}}