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The purpose of this study is to consider quality issues of Internet search engines and hence help the designers to improve quality from the customer\u2019s point of view. Based on the service dimensions and factors studied in a previous paper, a series of statistical analyses were carried out. Major problems were studied, together with suggestions for further improvement. Although each search engine has its own strong and weak points, the important quality factors identified in this paper should be very helpful not only to the designers, but also to the users for selecting suitable search engines.<\/jats:p>","DOI":"10.1177\/016555159902500606","type":"journal-article","created":{"date-parts":[[2004,12,17]],"date-time":"2004-12-17T20:36:35Z","timestamp":1103315795000},"page":"499-507","source":"Crossref","is-referenced-by-count":24,"title":["Service quality of Internet search engines"],"prefix":"10.1177","volume":"25","author":[{"given":"H.","family":"Wang","sequence":"first","affiliation":[{"name":"National University of Singapore,"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"M.","family":"Xie","sequence":"additional","affiliation":[{"name":"National University of Singapore"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"T. 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