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First, it fails to fully account for the intrinsic and entrenched nature of tensions in globally distributed work, suggesting instead that they can be resolved or made to disappear. Second, it does not examine the key interactions among different kinds of tensions. Drawing on qualitative data from a distributed finance organization and applying concepts from paradox theory, we show how globally distributed units negotiate knowledge, power, and identity tensions in collaborative work. The findings illuminate how a sequential enactment of both formal and informal solutions can better address tensions and generate collaborative opportunities in globally distributed work. Building on the findings, we develop a phasal model of tension evolution and management in globally distributed work which explains how tensions evolve from a phase of suppression through to a phase of attenuation. We demonstrate the interactions of knowledge\u2013power\u2013identity tensions against a background of defensive, interactive, and collaborative behaviors, and suggest several practical implications for globally distributed work practice.<\/jats:p>","DOI":"10.1177\/0268396220936697","type":"journal-article","created":{"date-parts":[[2020,7,16]],"date-time":"2020-07-16T03:22:42Z","timestamp":1594869762000},"page":"232-250","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":10,"title":["Paradox and the negotiation of tensions in globally distributed work"],"prefix":"10.1177","volume":"35","author":[{"given":"Jade Wendy","family":"Brooks","sequence":"first","affiliation":[{"name":"Loughborough University, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"MN","family":"Ravishankar","sequence":"additional","affiliation":[{"name":"Loughborough University, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6577-1795","authenticated-orcid":false,"given":"Ilan","family":"Oshri","sequence":"additional","affiliation":[{"name":"The University of Auckland Business School, New Zealand"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2020,7,16]]},"reference":[{"key":"bibr1-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1080.0406"},{"key":"bibr2-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1016\/j.infsof.2013.06.004"},{"key":"bibr3-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-8501(99)00067-X"},{"key":"bibr4-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2015.11.008"},{"key":"bibr5-0268396220936697","doi-asserted-by":"publisher","DOI":"10.2307\/25148841"},{"key":"bibr6-0268396220936697","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2017\/41.1.07"},{"key":"bibr7-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1002\/job.737"},{"key":"bibr8-0268396220936697","doi-asserted-by":"publisher","DOI":"10.2307\/4131471"},{"key":"bibr9-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000692"},{"key":"bibr10-0268396220936697","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jit.2000126"},{"key":"bibr11-0268396220936697","unstructured":"Deloitte (2016) Global business services: Performance improvement. 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