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Highly skilled IT professionals were advantaged as soft skills gave them an additional dimension to their work, while benefit caseworkers with intermediate skills were disadvantaged since soft skills were presented as an alternative to technical competences. Women caseworkers suffered a double penalty, as not only were their technical skills devalued but many were confined to traditionally \u2018feminine\u2019 and unskilled work at the reception desk. Soft skills certainly aided the acknowledgement of women\u2019s skills but they did nothing to increase their value.<\/jats:p>","DOI":"10.1177\/0950017009344862","type":"journal-article","created":{"date-parts":[[2009,12,17]],"date-time":"2009-12-17T09:29:26Z","timestamp":1261042166000},"page":"597-615","source":"Crossref","is-referenced-by-count":123,"title":["Whose skill is it anyway?"],"prefix":"10.1177","volume":"23","author":[{"given":"Irena","family":"Grugulis","sequence":"first","affiliation":[{"name":"Bradford University,"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Steven","family":"Vincent","sequence":"additional","affiliation":[{"name":"University of Leeds,"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2009,12,17]]},"reference":[{"key":"atypb1","doi-asserted-by":"publisher","DOI":"10.1177\/0018726707082848"},{"key":"atypb2","unstructured":"Bamber, G., Shadur, M. and Simmons, D. 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