{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,6]],"date-time":"2026-06-06T18:58:41Z","timestamp":1780772321371,"version":"3.54.1"},"reference-count":29,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2000,3,1]],"date-time":"2000-03-01T00:00:00Z","timestamp":951868800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2000,3]]},"abstract":"<jats:p>Reports results of 27 case study visits to UK public libraries, Citizens Advice Bureaux (CABx) and other advice agencies to examine existing levels of citizenship information provision within these organizations. The study covered all 13 UK Government Office Regions and one library authority, plus either one CAB or other advice agency, was visited in each region. The visits consisted of interviews with staff and examination of the organizations\u2019 collections of citizenship and community information. Data was gathered on: the extent to which these organizations provide citizenship information and\/or advice; staff and training issues; types of citizenship enquiries most frequently received; local demographic factors that affect citizenship information needs; type and arrangement of materials used to answer enquiries; the public\u2019s preferred methods of approaching the organizations; user satisfaction with services; use of information and communication technologies to aid citizenship information provision; links with other citizenship information providers; and future plans to develop services. The findings suggest that public libraries can learn from Citizens Advice Bureaux and vice versa. Concludes that public libraries could develop a more proactive approach to the identification of issues where information is being or will be required by users. Specialized local needs identified included: greater need for HIV\/AIDS information; financial problems and debts; seasonal unemployment; and, in Belfast, dealing with the effects of bombing or intimidation. Problems identified included: users from other catchment areas utilizing the service; and users\u2019 requirement for privacy and confidentiality in their approach to the agency, particularly in close-knit communities.<\/jats:p>","DOI":"10.1177\/096100060003200103","type":"journal-article","created":{"date-parts":[[2008,3,27]],"date-time":"2008-03-27T02:06:02Z","timestamp":1206583562000},"page":"9-25","source":"Crossref","is-referenced-by-count":2,"title":["Citizenship information service provision in the United Kingdom"],"prefix":"10.1177","volume":"32","author":[{"given":"Rita","family":"Marcella","sequence":"first","affiliation":[{"name":"School of Information and Media, the Robert Gordon University, Aberdeen,"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Graeme","family":"Baxter","sequence":"additional","affiliation":[{"name":"School of Information and Media, the Robert Gordon University"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2000,3,1]]},"reference":[{"issue":"4","key":"atypb1","first-page":"223","volume":"30","author":"Beer, Susan F.","year":"1998","journal-title":"Journal of Librarianship and Information Science"},{"key":"atypb2","first-page":"186","volume-title":"British librarianship and information work, 1981-1985","author":"Bunch, Allan","year":"1988"},{"key":"atypb3","volume-title":"Home page","author":"Cambridge Online City","year":"1997"},{"key":"atypb4","volume-title":"Infocam: community information database","author":"Cambridgeshire Education, Libraries &amp; Heritage","year":"1997"},{"key":"atypb5","volume-title":"Free Leaflet Information Service (FLIS)","author":"Camden Information Services","year":"1997"},{"key":"atypb6","volume-title":"Home page","author":"Charnwood Online","year":"1998"},{"key":"atypb7","volume-title":"Public library statistics 1996-97 actuals","author":"Chartered Institute of Public Finance and Accountancy","year":"1998"},{"key":"atypb8","volume-title":"Directory of information","author":"Citizens Advice Scotland","year":"1996"},{"key":"atypb9","volume-title":"A Scottish voice: annual report 1995\/1996","author":"Citizens Advice Scotland","year":"1996"},{"issue":"92","key":"atypb10","author":"Computanews","year":"1997","journal-title":"Computanews"},{"issue":"93","key":"atypb11","author":"Computanews","year":"1998","journal-title":"Computanews"},{"key":"atypb12","volume-title":"Community information politics. 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