{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T20:56:03Z","timestamp":1777928163713,"version":"3.51.4"},"reference-count":15,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[2002,9,1]],"date-time":"2002-09-01T00:00:00Z","timestamp":1030838400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2002,9]]},"abstract":"<jats:p>The severe financial and supply constraints currently experienced by many libraries has highlighted the need for careful and thorough evaluation of the services provided and the application of evidence based management techniques bolstered by appropriate performance indicators. Evidence is needed to support the work of refining methods, redefining existing services and developing new ones, but what is most important is the intelligent use and interpretation of suitable evidence by those who determine policy, allocate resources and manage. Every organization needs three kinds of performance metrics for measuring: its success in mobilizing its resources; its staff\u2019s effectiveness on the job; and its progress in fulfilling its mission. The three major functions to which statistics can be put include: monitoring operational effectiveness; providing a basis for strategic planning; and demonstrating the value obtained by users. An appropriately constructed evidence base offers the potential to support managers in a range of activity. It can form the solid underpinning for: policies; strategies; tactics; processes\/operations; and advocacy. The application of library statistics is discussed with particular reference to the data collected by the Library and Information Statistics Unit, Loughborough University and the use of such data for benchmarking applications. Concludes that the collection and interpretation of evidence can not only lead to significant service quality and improved management, but it can also enhance the level of professional satisfaction and involvement.<\/jats:p>","DOI":"10.1177\/096100060203400301","type":"journal-article","created":{"date-parts":[[2005,2,7]],"date-time":"2005-02-07T23:27:40Z","timestamp":1107818860000},"page":"129-133","source":"Crossref","is-referenced-by-count":2,"title":["What Gets Measured, Gets Managed: Statistics and Performance Indicators for                 Evidence Based Management"],"prefix":"10.1177","volume":"34","author":[{"given":"J. Eric","family":"Davies","sequence":"first","affiliation":[{"name":"LISU (The Library and Information Statistics Unit),"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2002,9,1]]},"reference":[{"key":"atypb1","volume-title":"LISU Annual Library Statistics 2001: Featuring trend analysis of UK public and academic libraries 1990 - 2000","author":"Creaser, C.","year":"2001"},{"key":"atypb2","volume-title":"Managing for the future","author":"Drucker, P.F.","year":"1992"},{"key":"atypb3","volume-title":"Special libraries: Increasing the information edge","author":"Griffiths, J.-M.","year":"1993"},{"key":"atypb4","volume-title":"Assessing service quality: Satisfying the expectations of library customers","author":"Hernon, P.","year":"1998"},{"key":"atypb5","volume-title":"Fire in the mind: Science, faith and the search for order","author":"Johnson, G.","year":"1996"},{"key":"atypb6","volume-title":"Keys to success: Performance indicators for public libraries: A manual of measures and indicators: developed by King Research Ltd.","author":"King Research Ltd.","year":"1990"},{"key":"atypb7","volume-title":"If you want to evaluate your library..","author":"Lancaster, F.W.","year":"1993","edition":"2"},{"key":"atypb8","volume-title":"McKinsey and Co. inside and out: An introduction to the firm","author":"McKinsey and Co.","year":"1999"},{"key":"atypb9","first-page":"486","volume-title":"Mastering management","author":"Meyer, M.","year":"1997"},{"key":"atypb10","doi-asserted-by":"publisher","DOI":"10.1016\/S0065-2830(01)80022-2"},{"key":"atypb11","first-page":"16","volume-title":"Perspectives on outcomes based evaluation for libraries and museums","author":"Rudd, P. D.","year":"2000"},{"key":"atypb12","first-page":"98","volume":"2","author":"Sawhill, J.","year":"2001","journal-title":"McKinsey Quarterly"},{"key":"atypb13","first-page":"431","volume-title":"International encyclopedia of information and library science","author":"Sumsion, J.","year":"1997"},{"key":"atypb14","first-page":"177","volume-title":"Librarianship and Information Work Worldwide","author":"Sumsion, J.","year":"1999"},{"key":"atypb15","volume-title":"Measuring academic library performance: A practical approach","author":"VanHouse, N.A.","year":"1990"}],"container-title":["Journal of Librarianship and Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/096100060203400301","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/096100060203400301","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T23:04:58Z","timestamp":1777676698000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/096100060203400301"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,9]]},"references-count":15,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2002,9]]}},"alternative-id":["10.1177\/096100060203400301"],"URL":"https:\/\/doi.org\/10.1177\/096100060203400301","relation":{},"ISSN":["0961-0006","1741-6477"],"issn-type":[{"value":"0961-0006","type":"print"},{"value":"1741-6477","type":"electronic"}],"subject":[],"published":{"date-parts":[[2002,9]]}}}