{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,6]],"date-time":"2026-06-06T18:58:41Z","timestamp":1780772321372,"version":"3.54.1"},"reference-count":21,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2013,8,20]],"date-time":"2013-08-20T00:00:00Z","timestamp":1376956800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2014,3]]},"abstract":"<jats:p>Day-to-day information needed by citizens can be sought in a variety of ways. Specifically, we were interested in users of online, citizen rights websites, such as the SHIL site ( http:\/\/shil.info ). Our results report findings from three parallel data collection efforts. Surveys were undertaken to gain a better understanding of how the SHIL website is used and to compare the information needs and information sources used by SHIL users and potential users unaware of the existence of the website. The surveys were administered to samples from three populations (current users of this site, previous users of the site, and users who filled in an offline questionnaire and were mostly unaware of the existence of the SHIL website). We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves.<\/jats:p>","DOI":"10.1177\/0961000613497745","type":"journal-article","created":{"date-parts":[[2013,8,20]],"date-time":"2013-08-20T23:17:39Z","timestamp":1377040659000},"page":"21-31","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":3,"title":["I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel"],"prefix":"10.1177","volume":"46","author":[{"given":"Gilad","family":"Ravid","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Judit","family":"Bar-Ilan","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Shifra","family":"Baruchson-Arbib","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eti","family":"Yaari","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Noa","family":"Aharony","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sheizaf","family":"Rafaeli","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nirit","family":"Weiss-Blatt","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2013,8,20]]},"reference":[{"key":"bibr1-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2005.01.002"},{"key":"bibr2-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1515\/LIBR.2006.83"},{"key":"bibr3-0961000613497745","volume-title":"Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior","author":"Case DO","year":"2007","edition":"2"},{"key":"bibr4-0961000613497745","unstructured":"Chivhanga BM (2005) Ethno Information Needs: A Nationwide Study. Final Report. Finland: PAPWEC Solutions. Available at: http:\/\/www.suomi.fi\/suomifi\/laatuaverkkoon\/suomifi_tietoa\/selvityksia_ja_tutkimuksia\/muita_selvityksia\/ethno_information_needs\/EthnoInfo_Final_Print_Version.pdf (accessed 21 August 2011)."},{"key":"bibr5-0961000613497745","unstructured":"Citizens Information Board (2008) Citizens Information Services: Survey Report 2008. Available at: http:\/\/www.ciboard.ie\/downloads\/CIS_survey_2008.pdf (accessed 11 July 2013)."},{"key":"bibr6-0961000613497745","unstructured":"Fisher K, Naumer C, Durrance J, (2005) Something old, something new: Preliminary findings from an exploratory study about people\u2019s information habits and information grounds. Information Research 10(2). Available at: http:\/\/informationr.net\/ir\/10-2\/paper223.html (accessed 11 July 2013)."},{"key":"bibr7-0961000613497745","volume-title":"Barriers to Information: How Formal Help Systems Fail Battered Women","author":"Harris RM","year":"1994"},{"key":"bibr8-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1108\/00220410310457993"},{"key":"bibr9-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000006970"},{"key":"bibr10-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000007112"},{"key":"bibr11-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000007005"},{"key":"bibr12-0961000613497745","volume-title":"SHIL Annual Report for 2008","author":"Ministry of Social Affairs and Social Services","year":"2009"},{"key":"bibr13-0961000613497745","unstructured":"Nielsen J (2006) Participation inequality: Encouraging more users to contribute. Jakob Nielsen\u2019s Alertbox. Available at: http:\/\/www.useit.com\/alertbox\/participation_inequality.html (accessed 11 July 2013)."},{"key":"bibr14-0961000613497745","unstructured":"Purcell K (2011) Search and email still top the list of most popular online activities. PEW Report. Available at: http:\/\/pewinternet.org\/~\/media\/\/Files\/Reports\/2011\/PIP_Search-and-Email.pdf (accessed 11 July 2013)."},{"key":"bibr15-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1177\/0165551506076326"},{"key":"bibr16-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1016\/0740-8188(95)90048-9"},{"key":"bibr17-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1177\/0165551504044667"},{"key":"bibr18-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2006.02.013"},{"key":"bibr19-0961000613497745","unstructured":"Smith A (2010) Government Online. Pew Internet and American Life Project. 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Available at: http:\/\/aisel.aisnet.org\/amcis1998\/36\/ (accessed 11 July 2013)."},{"key":"bibr21-0961000613497745","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000007145"}],"container-title":["Journal of Librarianship and Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000613497745","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/0961000613497745","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000613497745","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T23:11:29Z","timestamp":1777677089000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0961000613497745"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,8,20]]},"references-count":21,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2014,3]]}},"alternative-id":["10.1177\/0961000613497745"],"URL":"https:\/\/doi.org\/10.1177\/0961000613497745","relation":{},"ISSN":["0961-0006","1741-6477"],"issn-type":[{"value":"0961-0006","type":"print"},{"value":"1741-6477","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,8,20]]}}}