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The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard.<\/jats:p>","DOI":"10.1177\/0961000614558078","type":"journal-article","created":{"date-parts":[[2014,11,18]],"date-time":"2014-11-18T20:55:28Z","timestamp":1416344128000},"page":"191-208","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":18,"title":["The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management"],"prefix":"10.1177","volume":"48","author":[{"given":"Marta","family":"de la Mano","sequence":"first","affiliation":[{"name":"University of Salamanca, Spain"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claire","family":"Creaser","sequence":"additional","affiliation":[{"name":"LISU, Loughborough University, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2014,11,17]]},"reference":[{"key":"bibr1-0961000614558078","unstructured":"Association of Research Libraries (2011).Bringing strategy development with the Balanced Scorecard to ten libraries in partnership with Ascendant. 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