{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T20:52:12Z","timestamp":1777927932391,"version":"3.51.4"},"reference-count":40,"publisher":"SAGE Publications","issue":"4","license":[{"start":{"date-parts":[[2016,6,22]],"date-time":"2016-06-22T00:00:00Z","timestamp":1466553600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2017,12]]},"abstract":"<jats:p>Provision of e-services in Nigerian academic libraries has been around for some time. However, while studies of user satisfaction with traditional modes of library services in these libraries are countless, those focusing specifically on user satisfaction with their e-services are rare. This study therefore investigated the factors that determine students\u2019 use of and satisfaction with the e-services sponsored by a multinational telecommunication firm in a Nigerian university library. The design for the study was both quantitative and qualitative, involving a multistage sampling technique. A questionnaire was used to sample 400 registered students of the library, while 40 students who are non-users of the library\u2019s e-services were interviewed. The 382 valid responses were analysed statistically while the interview responses were analysed thematically. The study found that among those who use the e-services, their level of use was significantly predicted by all the examined e-library service factors (system quality, service quality and information quality), e-library environment, students\u2019 gender, computer\/IT self-efficacy and satisfaction with e-services. However, students who were not using the e-services mentioned the following factors, amongst several others, as responsible: lack of awareness of the services, inadequately skilled ICT manpower to support users, absence of user training, inadequate ICT infrastructures including inadequate Internet access and unreliable campus network. Needed to boost the use of and user satisfaction with the e-services are attention to the services, these resource availability factors and the investigated service delivery factors.<\/jats:p>","DOI":"10.1177\/0961000616653176","type":"journal-article","created":{"date-parts":[[2016,6,22]],"date-time":"2016-06-22T21:32:56Z","timestamp":1466631176000},"page":"438-453","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":28,"title":["Determinants of e-library services\u2019 use among university students: A study of John Harris Library, University of Benin, Nigeria"],"prefix":"10.1177","volume":"49","author":[{"given":"Immanuel Ovemeso","family":"Umukoro","sequence":"first","affiliation":[{"name":"Africa Regional Centre for Information Science, University of Ibadan, Nigeria"}]},{"given":"Mutawakilu Adisa","family":"Tiamiyu","sequence":"additional","affiliation":[{"name":"Africa Regional Centre for Information Science, University of Ibadan, Nigeria"}]}],"member":"179","published-online":{"date-parts":[[2016,6,22]]},"reference":[{"key":"bibr1-0961000616653176","unstructured":"Abubakar BM (2011) Academic libraries in Nigeria in the 21st century. Library Philosophy and Practice: 446. Available at: http:\/\/www.webpages.uidaho.edu\/~mbolin\/abubakar.htm (accessed 22 August 2014)."},{"issue":"2","key":"bibr2-0961000616653176","first-page":"45","volume":"5","author":"Allahawia SR","year":"2013","journal-title":"Journal of Management Research"},{"key":"bibr3-0961000616653176","unstructured":"Chauhan BP (2004) ICT enabled library and information services. In: Winter school on ICT enabled library and information services, TIET Patiala, India, 27\u201331 December 2004. Available at: http:\/\/dspace.thapar.edu:8080\/dspace\/bitstream\/123456789\/51\/1\/ (accessed 2 September 2009)."},{"key":"bibr4-0961000616653176","doi-asserted-by":"crossref","unstructured":"Chen YH (2011) Undergraduates\u2019 perceptions and use of the university libraries web portal: Can information literacy instruction make a difference? Proceedings of the 74th Association for Information Science and Technology Annual Meeting 48(1): 1\u201310. Available at: http:\/\/www.asis.org\/asist2011\/proceedings\/submissions\/51_FINAL_SUBMISSION.pdf (accessed 2 November 2014).","DOI":"10.1002\/meet.2011.14504801051"},{"key":"bibr5-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"issue":"4","key":"bibr6-0961000616653176","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1080\/07421222.2003.11045743","volume":"19","author":"DeLone WH","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"bibr7-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-4609.2006.00114.x"},{"key":"bibr8-0961000616653176","unstructured":"Haravu LJ (2009) Technology, policy and innovation: Emerging initiatives in library management systems challenges and issues. In: ICAL 2009: International conference on academic libraries, Delhi, India, 5\u20138 October 2009, 1, pp. 239\u2013248. Available at: http:\/\/crl.du.ac.in\/ical09\/papers\/index_files\/ical-39_238_538_1_RV.pdf (accessed 19 May 2016)."},{"key":"bibr9-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2005.04.005"},{"key":"bibr10-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-4609.2006.00102.x"},{"key":"bibr11-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1145\/1066149.1066152"},{"key":"bibr12-0961000616653176","doi-asserted-by":"publisher","DOI":"10.4018\/irmj.2005040104"},{"key":"bibr13-0961000616653176","unstructured":"Lee S (2007) Academic library service consumer (user) motivation based on expectancy theory. Electronic Theses, Treatises and Dissertations: Paper 3184. Available at: http:\/\/diginole.lib.fsu.edu\/etd\/3184\/ (accessed 7 August 2014)."},{"key":"bibr14-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1515\/libri-2012\u20130019"},{"key":"bibr15-0961000616653176","volume-title":"Practical Research: Planning and Design","author":"Leedy JE","year":"2005"},{"key":"bibr16-0961000616653176","unstructured":"McDonald MP (2011) A different definition of digitization is based on value and revenue, not atoms and bits. In: Gartner Blog Network. Available at: http:\/\/blogs.gartner.com\/mark_mcdonald\/2011\/10\/20\/adifferent-definition-of-digitization-is-based-on-value-and-revenue-not-atoms-and-bits\/ (accessed 25 September 2014)."},{"issue":"1","key":"bibr17-0961000616653176","volume":"4","author":"Negi AS","year":"2014","journal-title":"Indian Streams Research Journal"},{"key":"bibr18-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1108\/08880450510597514"},{"key":"bibr19-0961000616653176","unstructured":"Okiy RB (2010) Digitization and ICT in academic libraries in Nigeria: The way forward. Library Philosophy and Practice. Available at: http:\/\/unllib.unl.edu\/LPP\/okiy.htm (accessed 17 April 2014)."},{"key":"bibr20-0961000616653176","unstructured":"Olatokun WM, Mala A (2012) Assessing students\u2019 satisfaction with an e-learning system: The case of National Open University of Nigeria. African Journal of Computing & ICTs \u2013 Special Issue on ICTs in the African Environment 5(4:2): 127\u2013142. Available at: http:\/\/www.ajocict.net\/uploads\/V5N4-SPP12_-_2012_AJOCICT_-_Assessing_Students%E2%80%99_Satisfaction_With_an_E-Learning_System.pdf (accessed 19 May 2016)."},{"key":"bibr21-0961000616653176","unstructured":"Otubelu NJ (2011) E-learning through digital libraries: The case of National Open University of Nigeria. Library Philosophy and Practice. Available at: www.webpages.uidaho.edu\/~mbonline\/otubelu.html (accessed 7 August 2014)."},{"key":"bibr22-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2008.15"},{"key":"bibr23-0961000616653176","unstructured":"Pujar S (2008) Changing Role of Academic Libraries. Report on Activities as LIS Professional and Commonwealth Professional Fellow, IDS, University of Sussex, UK. Available at: http:\/\/spujar.wordpress.com\/2008\/11\/14\/changing-role-of-academic-libraries\/ (accessed 17 April 2014)."},{"key":"bibr24-0961000616653176","doi-asserted-by":"publisher","DOI":"10.5539\/ibr.v6n1p97"},{"key":"bibr25-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1108\/07419051211223426"},{"key":"bibr26-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1108\/10662240610673736"},{"key":"bibr27-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1186\/2192-1962"},{"key":"bibr28-0961000616653176","unstructured":"Samarasinghe SM, Tretiakov A (2009) A multidimensional measure of e-learning systems success. In: Same places, different spaces. Proceedings of ascilite, Auckland, New Zealand, 2009. Available at: http:\/\/www.ascilite.org.au\/conferences\/auckland09\/procs\/samarasinghe-posters.pdf (accessed 6 July 2014)."},{"key":"bibr29-0961000616653176","unstructured":"Sanda HU, Kurfi MH (2013) Gender and information communication technologies (ICTS) in Nigeria: Challenges and prospects. Global Journal of Human Social Sciences 13(6). Available at: https:\/\/globaljournals.org\/ev\/GJHSS\/Earlyview_GJHSS_%28C%29_Vol_13_Issue_6.pdf (accessed 2 August 2014)."},{"key":"bibr30-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1108\/09604520310476490"},{"key":"bibr31-0961000616653176","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-60566-026-4.ch529"},{"key":"bibr32-0961000616653176","first-page":"139","volume-title":"ICAL 2009: International conference on academic libraries","volume":"2009","author":"Thamaraiselvi G","year":"2009"},{"key":"bibr33-0961000616653176","unstructured":"Trivedi M (2010) Digital libraries: Functionality, usability and accessibility. Library Philosophy and Practice. Available at: http:\/\/unllib.unl.edu\/LPP\/trivedi-diglib.htm (accessed 17 March, 2014)."},{"key":"bibr34-0961000616653176","unstructured":"Trochim WM (2006) The Research Methods Knowledge Base. 2nd edn. Available at: www.socialscienceresearchmethods.net\/kb\/ (accessed 15 November 2014)."},{"key":"bibr35-0961000616653176","doi-asserted-by":"crossref","unstructured":"Tyler K, Hastings NB (2011) Factors influencing virtual patron satisfaction with online library resources and services. Journal of Educators Online 8(2). Available at: http:\/\/www.thejeo.com\/Archives\/Volume8Number2\/TylerandHastingsPaper.pdf (accessed 2 November 2014).","DOI":"10.9743\/JEO.2011.2.3"},{"key":"bibr36-0961000616653176","doi-asserted-by":"crossref","unstructured":"Wang C, Harris J, Patterson PG (2012) Customer choice of self-service technology: The roles of situational influences and past experience. Journal of Service Management 23(1): 54\u201378. Available at: http:\/\/www.emeraldinsight.com\/doi\/abs\/10.1108\/09564231211208970 (accessed 14 August 2014).","DOI":"10.1108\/09564231211208970"},{"key":"bibr37-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(03)00028-4"},{"issue":"6","key":"bibr38-0961000616653176","first-page":"814","volume":"3","author":"Zaied ANH","year":"2012","journal-title":"Journal of Emerging Trends in Computing and Information Sciences"},{"key":"bibr39-0961000616653176","volume-title":"Services Marketing","author":"Zeithaml V","year":"2003"},{"key":"bibr40-0961000616653176","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2005.856568"}],"container-title":["Journal of Librarianship and Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000616653176","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/0961000616653176","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000616653176","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T22:57:23Z","timestamp":1777676243000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0961000616653176"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,6,22]]},"references-count":40,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2017,12]]}},"alternative-id":["10.1177\/0961000616653176"],"URL":"https:\/\/doi.org\/10.1177\/0961000616653176","relation":{},"ISSN":["0961-0006","1741-6477"],"issn-type":[{"value":"0961-0006","type":"print"},{"value":"1741-6477","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,6,22]]}}}