{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T20:51:40Z","timestamp":1777927900229,"version":"3.51.4"},"reference-count":44,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[2017,12,6]],"date-time":"2017-12-06T00:00:00Z","timestamp":1512518400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2019,9]]},"abstract":"<jats:p>Assessment and measurement of performance in academic libraries are well established. However, in developing countries such as Brazil, this has not been fully explored. This study aims to contribute to the knowledge by investigating practices of measuring library performance in Brazilian public academic libraries and analyzing their relationship with managerial processes. It employs a survey method with a descriptive-explanatory objective and follows a quantitative research approach. Data was gathered from 149 libraries. Results indicate that performance measurement system at academic libraries in Brazil lack systematic methods. However, libraries with implemented performance management systems have better management practices, reflecting in their library management maturity.<\/jats:p>","DOI":"10.1177\/0961000617742452","type":"journal-article","created":{"date-parts":[[2017,12,6]],"date-time":"2017-12-06T06:05:15Z","timestamp":1512540315000},"page":"579-590","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":3,"title":["Performance measurement and its impact on Brazilian public academic libraries"],"prefix":"10.1177","volume":"51","author":[{"given":"Milena","family":"Celere","sequence":"first","affiliation":[{"name":"University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Glauco Henrique de Sousa","family":"Mendes","sequence":"additional","affiliation":[{"name":"Federal University of S\u00e3o Carlos, S\u00e3o Carlos, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gilberto Miller Dev\u00f3s","family":"Ganga","sequence":"additional","affiliation":[{"name":"Federal University of S\u00e3o Carlos, S\u00e3o Carlos, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Roberto Antonio","family":"Martins","sequence":"additional","affiliation":[{"name":"Federal University of S\u00e3o Carlos, S\u00e3o Carlos, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2017,12,6]]},"reference":[{"key":"e_1_3_3_2_1","doi-asserted-by":"publisher","DOI":"10.1108\/14678041211284722"},{"key":"e_1_3_3_3_1","doi-asserted-by":"publisher","DOI":"10.1002\/9781119166542"},{"key":"e_1_3_3_4_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443579710167230"},{"key":"e_1_3_3_5_1","doi-asserted-by":"publisher","DOI":"10.1080\/09537281003738860"},{"key":"e_1_3_3_6_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443571111153076"},{"key":"e_1_3_3_7_1","doi-asserted-by":"publisher","DOI":"10.1108\/17410380510594480"},{"key":"e_1_3_3_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/01930826.2011.601267"},{"key":"e_1_3_3_9_1","volume-title":"Measuring Library Performance: Principles and techniques","author":"Brophy P","year":"2006","unstructured":"Brophy P (2006) Measuring Library Performance: Principles and techniques. London: Facet."},{"key":"e_1_3_3_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/MBE-05-2012-0031"},{"key":"e_1_3_3_11_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2013.866285"},{"key":"e_1_3_3_12_1","doi-asserted-by":"publisher","DOI":"10.1177\/0961000614558078"},{"key":"e_1_3_3_13_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.acalib.2013.08.009"},{"key":"e_1_3_3_14_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.compind.2005.03.001"},{"key":"e_1_3_3_15_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443570210414310"},{"key":"e_1_3_3_16_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010308112"},{"key":"e_1_3_3_17_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443570710763778"},{"key":"e_1_3_3_18_1","volume-title":"Trabalho de Conclus\u00e3o de curso na Engenharia de Produ\u00e7\u00e3o: um guia pr\u00e1tico de conte\u00fado e forma","author":"Ganga GMD","year":"2012","unstructured":"Ganga GMD (2012) Trabalho de Conclus\u00e3o de curso na Engenharia de Produ\u00e7\u00e3o: um guia pr\u00e1tico de conte\u00fado e forma. S\u00e3o Paulo: Atlas."},{"issue":"2","key":"e_1_3_3_19_1","first-page":"128","article-title":"Performance measurement: A historical perspective","volume":"20","author":"Goodall D","year":"1988","unstructured":"Goodall D (1988) Performance measurement: A historical perspective. Journal of Librarianship and Information Science 20(2): 128\u2013144.","journal-title":"Journal of Librarianship and Information Science"},{"key":"e_1_3_3_20_1","doi-asserted-by":"publisher","DOI":"10.1177\/0961000607080417"},{"key":"e_1_3_3_21_1","volume-title":"Multivariate Data Analysis","author":"Hair JR","year":"2005","unstructured":"Hair JR et al. (2005) Multivariate Data Analysis. Upper Saddle River, NJ: Pearson Prentice Hall."},{"key":"e_1_3_3_22_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-00416-2_3"},{"key":"e_1_3_3_23_1","doi-asserted-by":"publisher","DOI":"10.1108\/02640470410552956"},{"key":"e_1_3_3_24_1","volume-title":"Guidelines for the Justification and Development of Management System Standards","author":"ISO","year":"2001","unstructured":"ISO (2001) Guidelines for the Justification and Development of Management System Standards. International Standard ISO Guide 72, Geneva, Switzerland."},{"key":"e_1_3_3_25_1","first-page":"i","volume-title":"ISO 11620 Information and Documentation \u2013 Library Performance Indicators","author":"ISO","year":"2014","unstructured":"ISO (2014) ISO 11620 Information and Documentation \u2013 Library Performance Indicators. Geneva: ISO, pp. i-100"},{"key":"e_1_3_3_26_1","doi-asserted-by":"publisher","DOI":"10.2307\/41165876"},{"key":"e_1_3_3_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2012.11.003"},{"key":"e_1_3_3_28_1","doi-asserted-by":"publisher","DOI":"10.1016\/0925-5273(95)00081-X"},{"key":"e_1_3_3_29_1","doi-asserted-by":"publisher","DOI":"10.18438\/B8T02Z"},{"key":"e_1_3_3_30_1","unstructured":"Libqual (n.d.). History of LibQUAL+. Available at: https:\/\/www.libqual.org\/about\/about_lq\/history_lq (accessed 30 October 2016)."},{"key":"e_1_3_3_31_1","volume-title":"The University Library: Elements for Planning, Evaluation and Management","author":"Lubisco NML","year":"2011","unstructured":"Lubisco NML (2011) The University Library: Elements for Planning, Evaluation and Management. Salvador, Brazil: Edufba."},{"key":"e_1_3_3_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.acalib.2012.11.036"},{"key":"e_1_3_3_33_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2016.05.002"},{"key":"e_1_3_3_34_1","volume-title":"An\u00e1lise estat\u00edstica com o SPSS Statistics","author":"Mar\u00f4co J","year":"2011","unstructured":"Mar\u00f4co J (2011) An\u00e1lise estat\u00edstica com o SPSS Statistics. 5th edn. Lisbon: S\u00edlabo.","edition":"5"},{"key":"e_1_3_3_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0099-1333(03)00020-X"},{"key":"e_1_3_3_36_1","volume-title":"Guia para Elabora\u00e7\u00e3o de Monografia e TCC em Engenharia de Produ\u00e7\u00e3o","author":"Mello C","year":"2014","unstructured":"Mello C, Turrioni J, Martins R (2014) Guia para Elabora\u00e7\u00e3o de Monografia e TCC em Engenharia de Produ\u00e7\u00e3o. S\u00e3o Paulo: Editora Atlas."},{"key":"e_1_3_3_37_1","volume-title":"Measuring Business Performance","author":"Neely A","year":"1998","unstructured":"Neely A (1998) Measuring Business Performance. London: Economist Books."},{"key":"e_1_3_3_38_1","volume-title":"The Performance Prism: The Scorecard for Measuring and Managing Business Success","author":"Neely A","year":"2002","unstructured":"Neely A, Adams C, Kennerley M (2002) The Performance Prism: The Scorecard for Measuring and Managing Business Success. London: Prentice Hall."},{"key":"e_1_3_3_39_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443579510083622"},{"key":"e_1_3_3_40_1","volume-title":"Measuring Performance in Public and Nonprofit Organizations","author":"Poister TH","year":"2003","unstructured":"Poister TH (2003) Measuring Performance in Public and Nonprofit Organizations. San Francisco, CA: Jossey-Bass."},{"key":"e_1_3_3_41_1","doi-asserted-by":"publisher","DOI":"10.1515\/9783598440281"},{"key":"e_1_3_3_42_1","doi-asserted-by":"publisher","DOI":"10.1108\/14678040310486891"},{"issue":"5","key":"e_1_3_3_43_1","first-page":"446","article-title":"Performance measurement and management in practice","volume":"62","author":"Waal A","year":"2013","unstructured":"Waal A, Kourtit K (2013) Performance measurement and management in practice. International Journal of Operations and Production Management 62(5): 446\u2013473.","journal-title":"International Journal of Operations and Production Management"},{"key":"e_1_3_3_44_1","unstructured":"Wilson F (2013) The quality maturity model: Assessing organizational quality culture in academic libraries. Doctoral Dissertation School of Information Systems Computing and Mathematics Brunel University UK. Available at: http:\/\/bura.brunel.ac.uk\/handle\/2438\/8747 (accessed 30 April 2016)."},{"key":"e_1_3_3_45_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2006.06.002"}],"container-title":["Journal of Librarianship and Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000617742452","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/0961000617742452","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/0961000617742452","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T22:57:39Z","timestamp":1777676259000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/0961000617742452"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,12,6]]},"references-count":44,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2019,9]]}},"alternative-id":["10.1177\/0961000617742452"],"URL":"https:\/\/doi.org\/10.1177\/0961000617742452","relation":{},"ISSN":["0961-0006","1741-6477"],"issn-type":[{"value":"0961-0006","type":"print"},{"value":"1741-6477","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,12,6]]}}}