{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T12:21:18Z","timestamp":1776082878971,"version":"3.50.1"},"reference-count":34,"publisher":"SAGE Publications","issue":"4","license":[{"start":{"date-parts":[[2022,10,4]],"date-time":"2022-10-04T00:00:00Z","timestamp":1664841600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of Librarianship and Information Science"],"published-print":{"date-parts":[[2023,12]]},"abstract":"<jats:p> This study reports on a series of focus groups of UK public library users to understand how the forced closure of UK libraries caused by the COVID pandemic and the increased use of replacement digital services affected their library use. We specifically focus on digital exclusion and whether this increased as the result of physical library services being inaccessible. We show that although digital exclusion did increase as the result of library closures, digital exclusion was not the best way to characterise our participants\u2019 experiences and digital choices was a more suitable concept. We show how public library users adapted to library closures, how they coped with these closures, and how they intend to use library services in the future. Our participants reported different patterns of use of digital and physical library services, had different experiences of these two modes of library service, and described their value in different terms. We explore what they valued in physical and digital services and show how simple arguments that digital services can replace physical ones do not match the experiences or wishes of those who use these services. <\/jats:p>","DOI":"10.1177\/09610006221127027","type":"journal-article","created":{"date-parts":[[2022,10,5]],"date-time":"2022-10-05T06:18:04Z","timestamp":1664950684000},"page":"1143-1154","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":14,"title":["The value of digital and physical library services in UK public libraries and why they are not interchangeable"],"prefix":"10.1177","volume":"55","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-6669-5376","authenticated-orcid":false,"given":"Ian","family":"Ruthven","sequence":"first","affiliation":[{"name":"University of Strathclyde, UK"}]},{"given":"Elaine","family":"Robinson","sequence":"additional","affiliation":[{"name":"University of Strathclyde, UK"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3203-9001","authenticated-orcid":false,"given":"David","family":"McMenemy","sequence":"additional","affiliation":[{"name":"University of Glasgow, UK"}]}],"member":"179","published-online":{"date-parts":[[2022,10,4]]},"reference":[{"key":"bibr1-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/0961000618769987"},{"key":"bibr2-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/01616846.2017.1327767"},{"key":"bibr3-09610006221127027","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.5442"},{"key":"bibr4-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1086\/686674"},{"key":"bibr5-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/0894439317693332"},{"key":"bibr6-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1353\/lib.2013.0010"},{"key":"bibr7-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.jrurstud.2019.08.007"},{"key":"bibr8-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2010.451"},{"key":"bibr9-09610006221127027","doi-asserted-by":"publisher","DOI":"10.2196\/11696"},{"key":"bibr10-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/1461444816634676"},{"key":"bibr11-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1108\/JD-09-2021-0178"},{"key":"bibr12-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2011.07.010"},{"key":"bibr13-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/01616846.2022.2058860"},{"key":"bibr14-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/0961000616668571"},{"key":"bibr15-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/14780880802513194"},{"key":"bibr16-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.jrurstud.2016.12.002"},{"key":"bibr17-09610006221127027","doi-asserted-by":"publisher","DOI":"10.29085\/9781783300235"},{"key":"bibr18-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/01616846.2015.1000770"},{"key":"bibr19-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.cities.2020.102904"},{"key":"bibr20-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/1369118X.2016.1153124"},{"key":"bibr21-09610006221127027","doi-asserted-by":"publisher","DOI":"10.29173\/lirg715"},{"key":"bibr22-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2017.07.007"},{"key":"bibr23-09610006221127027","author":"Schejter A","year":"2015","journal-title":"FACE conference: European media policy 2015: New contexts, new approaches"},{"key":"bibr24-09610006221127027","doi-asserted-by":"crossref","DOI":"10.5817\/CP2017-1-4","volume":"11","author":"Scholz F","year":"2017","journal-title":"Cyberpsychology: Journal of Psychosocial Research on Cyberpspace"},{"key":"bibr25-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1086\/681608"},{"key":"bibr26-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1108\/LM-08-2018-0068"},{"key":"bibr27-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1080\/22041451.2019.1601487"},{"key":"bibr28-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1108\/JD-10-2019-0201"},{"key":"bibr29-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2020.101067"},{"key":"bibr30-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/0163443718807381"},{"key":"bibr31-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1177\/0267323115578059"},{"key":"bibr32-09610006221127027","first-page":"247","volume-title":"Libraries, Archives and Museums as Democratic Spaces in a Digital Age","author":"V\u00e5rheim A","year":"2020"},{"key":"bibr33-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1108\/00907320310486872"},{"key":"bibr34-09610006221127027","doi-asserted-by":"publisher","DOI":"10.1108\/00907320610669461"}],"container-title":["Journal of Librarianship and Information Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/09610006221127027","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/09610006221127027","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/09610006221127027","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,1]],"date-time":"2025-03-01T08:22:13Z","timestamp":1740817333000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/09610006221127027"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,4]]},"references-count":34,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2023,12]]}},"alternative-id":["10.1177\/09610006221127027"],"URL":"https:\/\/doi.org\/10.1177\/09610006221127027","relation":{},"ISSN":["0961-0006","1741-6477"],"issn-type":[{"value":"0961-0006","type":"print"},{"value":"1741-6477","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,10,4]]}}}