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This research explores social media complaints from library professionals to reveal insights into the areas of concern related to libraries as expressed in an informal, discursive style. Reddit data from three library subReddits was collected through a Python script. A total of 272 complaint posts with enough information were coded manually. A computational tool, Linguistic Inquiry and Word Count (LIWC), was also used to extract linguistic characteristics of each post. The majority of the sources of the complaint posts came from librarians (86.76%). The top five categories of the target of the complaints were patrons (27.94%), the poster\u2019s organization (20.22%), the poster\u2019s supervisor (11.03%), the library field (11.03%), and the poster\u2019s coworkers (10.29%). The top four topics of the complaint posts were patron behavior (21.69%), negative work environment (16.18%), job expectations (11.76%), and service expectations (10.66%). Organizations should put into place mechanisms and processes through which employees may share their concerns and exercise their voice, with no retribution, to solve workplace problems.<\/jats:p>","DOI":"10.1177\/09610006221149428","type":"journal-article","created":{"date-parts":[[2023,1,24]],"date-time":"2023-01-24T03:17:09Z","timestamp":1674530229000},"page":"468-476","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["The airing of grievances: A look at complaint behavior in library reddit"],"prefix":"10.1177","volume":"56","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5682-9817","authenticated-orcid":false,"given":"Yue","family":"Ming","sequence":"first","affiliation":[{"name":"Kent State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Miriam L.","family":"Matteson","sequence":"additional","affiliation":[{"name":"Kent State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2023,1,24]]},"reference":[{"key":"bibr1-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1108\/LM-12-2017-0132"},{"key":"bibr2-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1016\/j.acalib.2018.02.004"},{"key":"bibr3-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2015.12.002"},{"key":"bibr4-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1177\/0149206314558302"},{"key":"bibr5-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1023\/A:1020909529486"},{"key":"bibr6-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1108\/OIR-09-2019-0291"},{"key":"bibr7-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2006.09.001"},{"key":"bibr8-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.86.3.425"},{"key":"bibr9-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1016\/j.pragma.2018.04.010"},{"key":"bibr10-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1016\/j.pragma.2020.09.026"},{"key":"bibr11-09610006221149428","doi-asserted-by":"publisher","DOI":"10.21083\/partnership.v6i1.1431"},{"key":"bibr12-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1300\/J120v43n89_03"},{"key":"bibr13-09610006221149428","volume-title":"Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States","author":"Hirschman AO","year":"1970"},{"key":"bibr14-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1080\/01930826.2020.1845547"},{"key":"bibr15-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1177\/0961000616668959"},{"key":"bibr16-09610006221149428","doi-asserted-by":"publisher","DOI":"10.1108\/OIR-10-2017-0288"},{"issue":"1","key":"bibr17-09610006221149428","first-page":"103","volume":"97","author":"King DB","year":"2005","journal-title":"Law Library Journal"},{"issue":"3","key":"bibr18-09610006221149428","first-page":"313","volume":"57","author":"Lee J-E","year":"2020","journal-title":"Journal of Educational Media & Library Sciences"},{"key":"bibr19-09610006221149428","unstructured":"Merriam-Webster (2022). 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