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Using an online survey with (792) postgraduate students who were chosen from a voluntary response sample. The study unveiled that various elements within the e-marketing mix significantly influence customer satisfaction with e-information services. The results of the study revealed significant positive relationships between e-product, e-pricing, and e-promotion with customer satisfaction (CSEIS). Additionally, there are significant negative relationships between e-place and CSEIS. the results highlighted the moderating role of technology turbulence in influencing these relationships. Specifically, technology turbulence negatively moderates e-product and e-place, while positively moderating e-pricing and e-promotion in their impact on CSEIS. All reported relationships are statistically significant based on the provided\n                    <jats:italic toggle=\"yes\">p<\/jats:italic>\n                    -values, indicating the robustness of the observed effects.\n                  <\/jats:p>","DOI":"10.1177\/09610006241260055","type":"journal-article","created":{"date-parts":[[2024,8,16]],"date-time":"2024-08-16T08:35:28Z","timestamp":1723797328000},"page":"1172-1191","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["The moderating effect of technology turbulence on the relationships between e-marketing mix and customer satisfaction for electronic information services"],"prefix":"10.1177","volume":"57","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1346-8051","authenticated-orcid":false,"given":"Maha","family":"Elfadel","sequence":"first","affiliation":[{"name":"International Islamic University Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Roslina","family":"Othman","sequence":"additional","affiliation":[{"name":"International Islamic University Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nik Hziman","family":"Nik Mat","sequence":"additional","affiliation":[{"name":"International Islamic University Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hazwani","family":"Mohadis","sequence":"additional","affiliation":[{"name":"International Islamic University Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mahfooz","family":"Ahmed","sequence":"additional","affiliation":[{"name":"International Islamic University Malaysia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2024,8,16]]},"reference":[{"issue":"6","key":"e_1_3_4_2_1","first-page":"626","article-title":"Marketing capabilities and organizational performance: A proposed model on the moderating effect of technological turbulence","volume":"7","author":"Abidemi BT","year":"2017","unstructured":"Abidemi BT, Halim FB, Alshuaibi AI (2017) Marketing capabilities and organizational performance: A proposed model on the moderating effect of technological turbulence. 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