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We focused on practitioners\u2019 perspectives and practices in Critical Time Intervention (CTI), a community intervention aimed to reduce homelessness through providing support during the transition from institutional to community living. We found a working relationship that highlighted \u201cnonauthoritative\u201d and \u201chumanistic\u201d features. Workers respected client autonomy and maintained flexibility in the format of client contact and service activities. They used practice strategies including following client leads and informal relating approaches to facilitate the development of client trust. The trusting relationship enhanced client interest in obtaining housing and the commitment to the transformation crucial for retaining housing. We discuss the significance of the relationship and ethical considerations of relationship-building activities in community mental health practices.<\/jats:p>","DOI":"10.1177\/1049732311421180","type":"journal-article","created":{"date-parts":[[2011,9,2]],"date-time":"2011-09-02T22:48:56Z","timestamp":1315003736000},"page":"373-383","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":26,"title":["A Working Relationship Model That Reduces Homelessness Among People With Mental Illness"],"prefix":"10.1177","volume":"22","author":[{"given":"Fang-pei","family":"Chen","sequence":"first","affiliation":[{"name":"Columbia University, New York, New York, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lydia","family":"Ogden","sequence":"additional","affiliation":[{"name":"Columbia University, New York, New York, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2011,9,2]]},"reference":[{"key":"bibr1-1049732311421180","doi-asserted-by":"publisher","DOI":"10.1007\/BF02519236"},{"key":"bibr2-1049732311421180","doi-asserted-by":"publisher","DOI":"10.1007\/s10488-006-0094-7"},{"key":"bibr3-1049732311421180","volume-title":"Developing grounded theory","author":"Bowers B. 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