{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,15]],"date-time":"2026-06-15T22:04:08Z","timestamp":1781561048703,"version":"3.54.5"},"reference-count":53,"publisher":"SAGE Publications","issue":"14","license":[{"start":{"date-parts":[[2019,3,31]],"date-time":"2019-03-31T00:00:00Z","timestamp":1553990400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Qual Health Res"],"published-print":{"date-parts":[[2019,12]]},"abstract":"<jats:p>\n                    Online counseling can overcome barriers families face when accessing support services for issues such as a relative\u2019s alcohol or other drug use. However, little research has explored how online counseling platforms assist family members to improve their well-being and support their relative. We thematically analyzed 90 transcripts of online counseling sessions with family and friends of people who use alcohol, opioids, and amphetamines in Australia between 2015 and 2016. In our analysis, we drew on the concept of\n                    <jats:italic toggle=\"yes\">affordances<\/jats:italic>\n                    to articulate how online platforms afford or constrain potentially therapeutic encounters with families. We found online counseling enabled families to make first contact, relieve distress, plan appropriate action, improve communication, regain direction, and connect with local services. Sessions were constrained by Internet access, web-chat communication, counselors\u2019 focus on referral, and limitations in addressing the wider concerns of families. The findings present opportunities for improving online services for families.\n                  <\/jats:p>","DOI":"10.1177\/1049732319838231","type":"journal-article","created":{"date-parts":[[2019,4,1]],"date-time":"2019-04-01T02:47:46Z","timestamp":1554086866000},"page":"2010-2022","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":27,"title":["Going Online: The Affordances of Online Counseling for Families Affected by Alcohol and Other Drug Issues"],"prefix":"10.1177","volume":"29","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3113-8435","authenticated-orcid":false,"given":"Ella","family":"Dilkes-Frayne","sequence":"first","affiliation":[{"name":"Monash University, Clayton, Victoria, Australia"},{"name":"The Australian National University, Canberra, Australian Capital Territory, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michael","family":"Savic","sequence":"additional","affiliation":[{"name":"Monash University, Clayton, Victoria, Australia"},{"name":"Eastern Health, Melbourne, Victoria, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Adrian","family":"Carter","sequence":"additional","affiliation":[{"name":"Monash University, Clayton, Victoria, Australia"},{"name":"The University of Queensland, Herston, Queensland Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4308-3403","authenticated-orcid":false,"given":"Renata","family":"Kokanovi\u0107","sequence":"additional","affiliation":[{"name":"RMIT University, Melbourne, Victoria, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dan I.","family":"Lubman","sequence":"additional","affiliation":[{"name":"Monash University, Clayton, Victoria, Australia"},{"name":"Eastern Health, Melbourne, Victoria, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2019,3,31]]},"reference":[{"key":"e_1_3_4_2_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-0-387-72661-8"},{"key":"e_1_3_4_3_1","doi-asserted-by":"publisher","DOI":"10.1080\/14733140802055011"},{"key":"e_1_3_4_4_1","doi-asserted-by":"publisher","DOI":"10.1089\/cpb.2006.9.60"},{"key":"e_1_3_4_5_1","doi-asserted-by":"publisher","DOI":"10.1080\/15228835.2011.616939"},{"key":"e_1_3_4_6_1","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.322.7294.1115"},{"key":"e_1_3_4_7_1","doi-asserted-by":"publisher","DOI":"10.1177\/0038038510362469"},{"key":"e_1_3_4_8_1","doi-asserted-by":"publisher","DOI":"10.1191\/1478088706qp063oa"},{"key":"e_1_3_4_9_1","first-page":"1","article-title":"Prevention of alcohol and other drug problems in culturally and linguistically diverse communities","volume":"13","author":"Browne J. 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