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The purpose of this study is to explore the ED communication experience of Deaf patients. A descriptive qualitative study was performed by interviewing 11 Deaf people who had used the ED in the past 2\u00a0years. Applying a descriptive thematic analysis, we developed five themes: (1) requesting communication access can be stressful, frustrating, and time-consuming; (2) perspectives and experiences with Video Remote Interpreting (VRI); (3) expectations, benefits, and drawbacks of using on-site ASL interpreters; (4) written and oral communication provides insufficient information to Deaf patients; and (5) ED staff and providers lack cultural sensitivity and awareness towards Deaf patients. Findings are discussed with respect to medical and interpreting ethics to improve ED communication for Deaf patients.<\/jats:p>","DOI":"10.1177\/10497323211046238","type":"journal-article","created":{"date-parts":[[2021,11,26]],"date-time":"2021-11-26T03:14:00Z","timestamp":1637896440000},"page":"48-63","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":93,"title":["\u201cThey\u2019re Not Willing To Accommodate Deaf patients\u201d: Communication Experiences of Deaf American Sign Language Users in the Emergency Department"],"prefix":"10.1177","volume":"32","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0694-4702","authenticated-orcid":false,"given":"Tyler G.","family":"James","sequence":"first","affiliation":[{"name":"Department of Health Education and Behavior, University of Florida, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kyle A.","family":"Coady","sequence":"additional","affiliation":[{"name":"Department of Health Education and Behavior, University of Florida, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jeanne-Marie R.","family":"Stacciarini","sequence":"additional","affiliation":[{"name":"Department of Family, Community and Health System Science, College of Nursing, University of Florida, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michael M.","family":"McKee","sequence":"additional","affiliation":[{"name":"Department of Family Medicine, University of Michigan, Ann Arbor, MI, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David G.","family":"Phillips","sequence":"additional","affiliation":[{"name":"Community Affiliated"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David","family":"Maruca","sequence":"additional","affiliation":[{"name":"Community Affiliated"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"JeeWon","family":"Cheong","sequence":"additional","affiliation":[{"name":"Department of Health Education and Behavior, University of Florida, Gainesville, FL, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2021,11,25]]},"reference":[{"key":"e_1_3_6_2_1","doi-asserted-by":"publisher","DOI":"10.1001\/archinte.168.14.1522"},{"key":"e_1_3_6_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0140-6736(11)61670-X"},{"key":"e_1_3_6_4_1","doi-asserted-by":"publisher","DOI":"10.1177\/1049732318779050"},{"key":"e_1_3_6_5_1","doi-asserted-by":"publisher","DOI":"10.1155\/2018\/3285153"},{"key":"e_1_3_6_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.amepre.2016.10.011"},{"key":"e_1_3_6_7_1","doi-asserted-by":"publisher","DOI":"10.1503\/cmaj.070690"},{"key":"e_1_3_6_8_1","doi-asserted-by":"publisher","DOI":"10.1093\/deafed\/enh025"},{"key":"e_1_3_6_9_1","volume-title":"Improving patient safety systems for patients with limited English proficiency: A guide for hospitals","author":"Betancourt J. 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