{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,1]],"date-time":"2026-10-01T18:00:21Z","timestamp":1790877621421,"version":"4.1.0"},"reference-count":74,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T00:00:00Z","timestamp":1790553600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"funder":[{"name":"the Humanities and Social Sciences of Ministry of Education of China","award":["24YJA630003"],"award-info":[{"award-number":["24YJA630003"]}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["WORK: A Journal of Prevention, Assessment &amp; Rehabilitation"],"abstract":"<jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>As service robots increasingly enter diverse contexts such as homes and restaurants, users\u2019 perceptions of their appearance, interaction modalities, and functional capabilities have become critical determinants of usage intention.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Objective<\/jats:title>\n                    <jats:p>This study develops a multidimensional classification framework for service robot features and examines how user preferences vary across contexts.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>A service robot feature classification framework was constructed using HIEs decomposition, a literature review, and focus group discussions. A questionnaire survey was then conducted to examine feature importance and usage intention across service contexts, with PLS-SEM and statistical analyses used for validation and contextual comparisons.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>The study established a four-dimensional framework for service robot features: Morphology-Color-Material-Texture, Use Interaction, Capability Features, and Additional Features. Users showed both common and context-specific perceptions of feature importance. Context moderates the impact of feature importance on usage intention. In home contexts, the perceived importance of \u201cinformation reception\u201d capability has a positive impact, while the perceived importance of \u201ctouchscreen operation interface layout\u201d has a negative impact. In restaurant contexts, the perceived importance of \u201chead size\u201d, \u201cbody articulation\u201d and \u201ctactile signal recognition\u201d has a positive effect, while the perceived importance of material- and color-related appearance features has a negative effect.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>Service robot features can be structured into four dimensions. More importantly, the effects of these features on usage intention are context-dependent. Different features play distinct roles across home and restaurant contexts. These findings highlight the importance of context-aware design strategies and provide practical guidance for optimizing service robot features across diverse environments.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/10519815261490540","type":"journal-article","created":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T15:50:32Z","timestamp":1790610632000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Service robot design for work tasks: Assessing feature importance across domestic and restaurant service contexts"],"prefix":"10.1177","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2568-2517","authenticated-orcid":false,"given":"Yaqin","family":"Cao","sequence":"first","affiliation":[{"name":"Anhui Polytechnic University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-1520-9313","authenticated-orcid":false,"given":"Yueqi","family":"Zhao","sequence":"additional","affiliation":[{"name":"Anhui Polytechnic University"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2026,9,28]]},"reference":[{"key":"e_1_3_3_2_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2024.123257"},{"key":"e_1_3_3_3_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2024.103939"},{"key":"e_1_3_3_4_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122912"},{"key":"e_1_3_3_5_2","first-page":"272","article-title":"Personality of social robots perceived through the appearance","volume":"41","author":"Chee BTT","year":"2012","unstructured":"Chee BTT, Park T, Xu Q, et al. Personality of social robots perceived through the appearance. WORK J Prev Assess Rehabil 2012; 41: 272\u2013276.","journal-title":"WORK J Prev Assess Rehabil"},{"key":"e_1_3_3_6_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2024.104017"},{"key":"e_1_3_3_7_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.robot.2022.104193"},{"key":"e_1_3_3_8_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-021-00782-w"},{"key":"e_1_3_3_9_2","doi-asserted-by":"publisher","DOI":"10.1080\/00140139.2023.2182751"},{"key":"e_1_3_3_10_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-025-00797-5"},{"key":"e_1_3_3_11_2","doi-asserted-by":"publisher","DOI":"10.1108\/EJM-03-2022-0176"},{"key":"e_1_3_3_12_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122914"},{"key":"e_1_3_3_13_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2024.104075"},{"key":"e_1_3_3_14_2","doi-asserted-by":"publisher","DOI":"10.2466\/pms.1974.38.1.283"},{"key":"e_1_3_3_15_2","doi-asserted-by":"publisher","DOI":"10.1177\/002224298805200302"},{"key":"e_1_3_3_16_2","doi-asserted-by":"publisher","DOI":"10.2307\/249689"},{"key":"e_1_3_3_17_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0169-8141(00)00019-6"},{"key":"e_1_3_3_18_2","doi-asserted-by":"publisher","DOI":"10.1080\/00140130310001610928"},{"key":"e_1_3_3_19_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ergon.2012.03.005"},{"key":"e_1_3_3_20_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-024-01202-5"},{"key":"e_1_3_3_21_2","first-page":"323","article-title":"Product feature deconstruction method by constructing a multi-dimensional Kansei engineering model","volume":"21","author":"Liu L","year":"2014","unstructured":"Liu L, Xue C. Product feature deconstruction method by constructing a multi-dimensional Kansei engineering model. Chin J Eng Des 2014; 21: 323\u2013328.","journal-title":"Chin J Eng Des"},{"key":"e_1_3_3_22_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.apergo.2012.10.010"},{"key":"e_1_3_3_23_2","doi-asserted-by":"publisher","DOI":"10.1145\/3571717"},{"key":"e_1_3_3_24_2","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2024.2425095"},{"key":"e_1_3_3_25_2","doi-asserted-by":"publisher","DOI":"10.1080\/10548408.2019.1571983"},{"key":"e_1_3_3_26_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.actpsy.2024.104429"},{"key":"e_1_3_3_27_2","doi-asserted-by":"publisher","DOI":"10.1177\/10946705241248242"},{"key":"e_1_3_3_28_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-021-00860-z"},{"key":"e_1_3_3_29_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2024.114698"},{"key":"e_1_3_3_30_2","doi-asserted-by":"publisher","DOI":"10.1177\/13567667221109267"},{"key":"e_1_3_3_31_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2020.114241"},{"key":"e_1_3_3_32_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2025.104399"},{"key":"e_1_3_3_33_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2025.104182"},{"key":"e_1_3_3_34_2","doi-asserted-by":"publisher","DOI":"10.2307\/2529310"},{"key":"e_1_3_3_35_2","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2023.2279418"},{"key":"e_1_3_3_36_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12193-023-00421-w"},{"key":"e_1_3_3_37_2","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21532"},{"key":"e_1_3_3_38_2","doi-asserted-by":"publisher","DOI":"10.1038\/s41598-024-84268-5"},{"key":"e_1_3_3_39_2","doi-asserted-by":"publisher","DOI":"10.1509\/jmkr.44.2.175"},{"key":"e_1_3_3_40_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-8116(02)00097-6"},{"key":"e_1_3_3_41_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jdeveco.2022.102992"},{"key":"e_1_3_3_42_2","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"e_1_3_3_43_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122948"},{"key":"e_1_3_3_44_2","doi-asserted-by":"publisher","DOI":"10.1108\/JIC-08-2023-0181"},{"key":"e_1_3_3_45_2","first-page":"1","article-title":"Common method bias in PLS-SEM: a full collinearity assessment approach","volume":"11","author":"Kock N.","year":"2015","unstructured":"Kock N. Common method bias in PLS-SEM: a full collinearity assessment approach. Int J E-Collab 2015; 11: 1\u201310.","journal-title":"Int J E-Collab"},{"key":"e_1_3_3_46_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-80519-7"},{"key":"e_1_3_3_47_2","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"e_1_3_3_48_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"key":"e_1_3_3_49_2","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.78.1.98"},{"key":"e_1_3_3_50_2","doi-asserted-by":"publisher","DOI":"10.1037\/1040-3590.7.3.309"},{"key":"e_1_3_3_51_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.edurev.2010.12.001"},{"key":"e_1_3_3_52_2","doi-asserted-by":"publisher","DOI":"10.1177\/0149206313478188"},{"key":"e_1_3_3_53_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2022.103312"},{"key":"e_1_3_3_54_2","doi-asserted-by":"publisher","DOI":"10.1108\/JSM-02-2018-0080"},{"key":"e_1_3_3_55_2","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-11-2024-1742"},{"key":"e_1_3_3_56_2","doi-asserted-by":"publisher","DOI":"10.1080\/1528008X.2025.2511835"},{"key":"e_1_3_3_57_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.buildenv.2024.112269"},{"key":"e_1_3_3_58_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12626-019-00049-x"},{"key":"e_1_3_3_59_2","first-page":"4258","article-title":"User acceptance of cooperative maneuverbased driving \u2013 a summary of three studies","volume":"41","author":"Kauer M","year":"2012","unstructured":"Kauer M, Franz B, Schreiber M, et al. User acceptance of cooperative maneuverbased driving \u2013 a summary of three studies. WORK J Prev Assess Rehabil 2012; 41: 4258\u20134264.","journal-title":"WORK J Prev Assess Rehabil"},{"key":"e_1_3_3_60_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.displa.2024.102914"},{"key":"e_1_3_3_61_2","doi-asserted-by":"publisher","DOI":"10.1207\/s15516709cog1202_4"},{"key":"e_1_3_3_62_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ergon.2025.103761"},{"key":"e_1_3_3_63_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11370-023-00466-6"},{"key":"e_1_3_3_64_2","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-019-00564-5"},{"key":"e_1_3_3_65_2","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2025.2457563"},{"key":"e_1_3_3_66_2","doi-asserted-by":"publisher","DOI":"10.1108\/JOSM-11-2023-0466"},{"key":"e_1_3_3_67_2","doi-asserted-by":"publisher","DOI":"10.1080\/23311975.2023.2281053"},{"key":"e_1_3_3_68_2","volume-title":"Attention and effort","author":"Kahneman D.","year":"1973","unstructured":"Kahneman D. Attention and effort. Prentice-Hall, Inc, 1973."},{"key":"e_1_3_3_69_2","doi-asserted-by":"publisher","DOI":"10.1177\/21522715261426627"},{"key":"e_1_3_3_70_2","doi-asserted-by":"publisher","DOI":"10.1109\/ROMAN.2003.1251796"},{"key":"e_1_3_3_71_2","first-page":"147","article-title":"Attractive quality and must-be quality","volume":"14","author":"Kano N","year":"1984","unstructured":"Kano N, Seraku N, Takahashi F, et al. Attractive quality and must-be quality. J Jpn Soc Qual Control 1984; 14: 147\u2013156.","journal-title":"J Jpn Soc Qual Control"},{"key":"e_1_3_3_72_2","doi-asserted-by":"publisher","DOI":"10.1108\/JOCM-12-2024-0767"},{"key":"e_1_3_3_73_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-02710-9_5"},{"key":"e_1_3_3_74_2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-20467-9_9"},{"key":"e_1_3_3_75_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2026.105421"}],"container-title":["WORK: A Journal of Prevention, Assessment &amp; Rehabilitation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/10519815261490540","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/10519815261490540","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/10519815261490540","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,10,1]],"date-time":"2026-10-01T17:18:19Z","timestamp":1790875099000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/10519815261490540"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,9,28]]},"references-count":74,"alternative-id":["10.1177\/10519815261490540"],"URL":"https:\/\/doi.org\/10.1177\/10519815261490540","relation":{},"ISSN":["1051-9815","1875-9270"],"issn-type":[{"value":"1051-9815","type":"print"},{"value":"1875-9270","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,9,28]]},"article-number":"10519815261490540"}}