{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,15]],"date-time":"2026-10-15T14:45:05Z","timestamp":1792075505770,"version":"4.4.0"},"reference-count":56,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2026,10,13]],"date-time":"2026-10-13T00:00:00Z","timestamp":1791849600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2026,10,13]],"date-time":"2026-10-13T00:00:00Z","timestamp":1791849600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"funder":[{"DOI":"10.13039\/100008240","name":"Soci\u00e9t\u00e9 et culture","doi-asserted-by":"publisher","award":["2022-3569"],"award-info":[{"award-number":["2022-3569"]}],"id":[{"id":"10.13039\/100008240","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100008240","name":"Soci\u00e9t\u00e9 et culture","doi-asserted-by":"publisher","award":["314276"],"award-info":[{"award-number":["314276"]}],"id":[{"id":"10.13039\/100008240","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["WORK: A Journal of Prevention, Assessment &amp; Rehabilitation"],"abstract":"<jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Facilitating a worker's return to work (RTW) following disability helps to prevent prolonged disability. While stakeholder trust is crucial for RTW success, its constituents remain empirically underexplored.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Objective<\/jats:title>\n                    <jats:p>This study aims to explore the constituents of trust from RTW coordinators\u2019 perspective.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Method<\/jats:title>\n                    <jats:p>We took inspiration from the critical incident technique and conducted exploratory interviews with RTW coordinators from the healthcare, insurance, and workplace sectors with at least three years of experience helping workers RTW following disability due to musculoskeletal or common mental disorders. Interviews were transcribed and underwent theory-informed deductive thematic analysis so inductive insights could emerge.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>\n                      Most of the eleven RTWCs interviewed were insurer representatives (n\u2009=\u20094) or workplace representatives (n\u2009=\u20095). Their narratives confirmed previously documented constituents of trust and revealed new subconstituents. Notably,\n                      <jats:italic toggle=\"yes\">serenity<\/jats:italic>\n                      \u2014a trustee characteristic\u2014was determined to be an antecedent of trust alongside several contextual factors. Furthermore, the attribute\n                      <jats:italic toggle=\"yes\">risk of opportunism<\/jats:italic>\n                      was refined to emphasize the trustor's perception of the risk, and\n                      <jats:italic toggle=\"yes\">willingness to act<\/jats:italic>\n                      , previously a consequence of trust, was recategorized as an attribute. These findings suggest there exist other elements that could be leveraged to strengthen trust in RTW practices and highlight relational consequences that may influence organizational culture.\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>Since empirical analyses of trust constituents in RTW contexts are, to our knowledge, largely absent from the literature, this study provides an original contribution on this subject. Targeting antecedents of trust could help build trust and collaboration among stakeholders, thereby strategically strengthening these factors.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/10519815261495528","type":"journal-article","created":{"date-parts":[[2026,10,13]],"date-time":"2026-10-13T15:50:56Z","timestamp":1791906656000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Unravelling the constituents of trust in the context of return to work: An exploratory study from the return-to-work coordinators\u2019 perspective"],"prefix":"10.1177","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2554-0076","authenticated-orcid":false,"given":"Hermann BT","family":"Tegninko","sequence":"first","affiliation":[{"name":"\u00c9cole de Gestion, Universit\u00e9 de Sherbrooke, Longueuil, Canada"},{"name":"\u00c9cole de Gestion, Centre Lemaire en Gestion Responsable, Sherbrooke, Canada"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6534-4897","authenticated-orcid":false,"given":"Marie-Michelle","family":"Gouin","sequence":"additional","affiliation":[{"name":"\u00c9cole de Gestion, Universit\u00e9 de Sherbrooke, Longueuil, Canada"},{"name":"\u00c9cole de Gestion, Centre Lemaire en Gestion Responsable, Sherbrooke, Canada"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2026,10,13]]},"reference":[{"key":"e_1_3_2_2_2","volume-title":"Gestion de la sant\u00e9 et de la s\u00e9curit\u00e9 au travail","author":"Laroche E","year":"2023","unstructured":"Laroche E, Legault M-J. Gestion de la sant\u00e9 et de la s\u00e9curit\u00e9 au travail. 3e \u00e9d. Cheneli\u00e8re \u00c9ducation, 2023."},{"key":"e_1_3_2_3_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0277-9536(03)00131-X"},{"key":"e_1_3_2_4_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10926-019-09861-2"},{"key":"e_1_3_2_5_2","unstructured":"Gouin M-M. Prise de d\u00e9cisions en contexte de r\u00e9adaptation au travail: un processus concert\u00e9?: \u00e9tude de cas de travailleurs atteints de troubles musculosquelettiques. PhD Thesis Universit\u00e9 de Sherbrooke Sherbrooke 2015."},{"key":"e_1_3_2_6_2","unstructured":"Nastasia I Durand M-J Coutu MF et al. Pratiques des milieux de travail pour assurer un retour en emploi sain et durable. Report Institut de recherche Robert-Sauv\u00e9 en sant\u00e9 et en s\u00e9curit\u00e9 du travail Qu\u00e9bec December 2020."},{"key":"e_1_3_2_7_2","unstructured":"Desrape R. Questions d\u2019actualit\u00e9 en sant\u00e9 mentale au Canada \u2014 L\u2019impact \u00e9conomique de la sant\u00e9 mentale (en bref). Library of parliament. Report no 2013-87-F 23 September 2013. Ottawa Canada."},{"key":"e_1_3_2_8_2","unstructured":"Marois E. Adaptation et implantation du programme de Retour Th\u00e9rapeutique au Travail pour les travailleurs absents en raison d\u2019un trouble mental commun. PhD Thesis Universit\u00e9 de Sherbrooke Sherbrooke 2019. http:\/\/hdl.handle.net\/11143\/16333."},{"key":"e_1_3_2_9_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.berh.2014.08.002"},{"key":"e_1_3_2_10_2","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.2016.0082"},{"key":"e_1_3_2_11_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10926-005-8034-z"},{"key":"e_1_3_2_12_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10926-005-8032-1"},{"key":"e_1_3_2_13_2","doi-asserted-by":"publisher","DOI":"10.2165\/00115677-200109070-00001"},{"key":"e_1_3_2_14_2","doi-asserted-by":"crossref","unstructured":"Coutu M-F L\u00e9gar\u00e9 F Durand M-J et al. Programme de prise de d\u00e9cision entre l\u2019ergoth\u00e9rapeute et le travailleur ayant une incapacit\u00e9 due \u00e0 un trouble musculosquelettique persistant: perspective des acteurs en r\u00e9adaptation. Report Institut de recherche Robert-Sauv\u00e9 en sant\u00e9 et en s\u00e9curit\u00e9 du travail Qu\u00e9bec 2016.","DOI":"10.70010\/VIUW3791"},{"key":"e_1_3_2_15_2","doi-asserted-by":"publisher","DOI":"10.3233\/WOR-2003-00323"},{"key":"e_1_3_2_16_2","volume-title":"Negotiation behavior","author":"Pruitt DG.","year":"1981","unstructured":"Pruitt DG. Negotiation behavior. Academic Press, 1981."},{"key":"e_1_3_2_17_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-017-2709-y"},{"key":"e_1_3_2_18_2","doi-asserted-by":"publisher","DOI":"10.1186\/1471-2458-13-153"},{"key":"e_1_3_2_19_2","unstructured":"Kwan HC. Developing trust and balancing control: social interactions in work accommodations. Master Thesis University of British Columbia British Colombia 2013. DOI:10.14288\/1.0165642."},{"key":"e_1_3_2_20_2","doi-asserted-by":"publisher","DOI":"10.1080\/09638288.2020.1830310"},{"key":"e_1_3_2_21_2","doi-asserted-by":"publisher","DOI":"10.5334\/ijic.5599"},{"key":"e_1_3_2_22_2","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph17186635"},{"key":"e_1_3_2_23_2","first-page":"1","article-title":"The constituents of trust in the context of return to work following a work disability: a scoping review and a thematic analysis","author":"Tegninko HB","year":"2025","unstructured":"Tegninko HB, Gouin M-M. The constituents of trust in the context of return to work following a work disability: a scoping review and a thematic analysis. J Occup Rehabil 2025: 1\u201319.","journal-title":"J Occup Rehabil"},{"key":"e_1_3_2_24_2","doi-asserted-by":"publisher","DOI":"10.2307\/258792"},{"key":"e_1_3_2_25_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.emj.2015.01.002"},{"key":"e_1_3_2_26_2","doi-asserted-by":"publisher","DOI":"10.5465\/amr.1998.926617"},{"key":"e_1_3_2_27_2","doi-asserted-by":"publisher","DOI":"10.1080\/09638288.2020.1776775"},{"key":"e_1_3_2_28_2","doi-asserted-by":"publisher","DOI":"10.1080\/09638288.2021.1931481"},{"key":"e_1_3_2_29_2","doi-asserted-by":"publisher","DOI":"10.3233\/WOR-213493"},{"key":"e_1_3_2_30_2","doi-asserted-by":"publisher","DOI":"10.3233\/WOR-220309"},{"key":"e_1_3_2_31_2","doi-asserted-by":"publisher","DOI":"10.5334\/ijic.5599"},{"key":"e_1_3_2_32_2","first-page":"39","article-title":"La confiance inter-organisationnelle\u202f: essai de conceptualisation et proposition de mesure","volume":"7","author":"Makaoui N.","year":"2014","unstructured":"Makaoui N. La confiance inter-organisationnelle\u202f: essai de conceptualisation et proposition de mesure. Quest Manag 2014; 7: 39\u201360.","journal-title":"Quest Manag"},{"key":"e_1_3_2_33_2","volume-title":"Research design","author":"Creswell JW","year":"2003","unstructured":"Creswell JW, Creswell J. Research design. Sage publications, 2003."},{"key":"e_1_3_2_34_2","doi-asserted-by":"publisher","DOI":"10.4135\/9781036234386"},{"key":"e_1_3_2_35_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10926-014-9532-7"},{"key":"e_1_3_2_36_2","first-page":"44","article-title":"Les exp\u00e9riences d\u2019incidents critiques, des ressources pour le d\u00e9veloppement des comp\u00e9tences?","author":"Durat L.","year":"2014","unstructured":"Durat L. Les exp\u00e9riences d\u2019incidents critiques, des ressources pour le d\u00e9veloppement des comp\u00e9tences? Activit\u00e9s 2014: 44\u201370. https:\/\/doi.org\/10.4000\/activites.1062","journal-title":"Activit\u00e9s"},{"key":"e_1_3_2_37_2","doi-asserted-by":"publisher","DOI":"10.1037\/h0061470"},{"key":"e_1_3_2_38_2","doi-asserted-by":"publisher","DOI":"10.7202\/039977ar"},{"key":"e_1_3_2_39_2","volume-title":"Analyse des donn\u00e9es qualitatives","author":"Miles MB","year":"2003","unstructured":"Miles MB, Huberman AM. Analyse des donn\u00e9es qualitatives. De Boeck Sup\u00e9rieur, 2003."},{"key":"e_1_3_2_40_2","first-page":"1","volume-title":"Qualitative research practice: a guide for social science students and researchers","author":"Spencer L","year":"2003","unstructured":"Spencer L, Ritchie J, Ormston R, et al. Analysis: principle and processes. In: Qualitative research practice: a guide for social science students and researchers. Sage Publications Ltd, 2003, pp.1\u2013456."},{"key":"e_1_3_2_41_2","doi-asserted-by":"publisher","DOI":"10.1007\/s44202-026-00598-7"},{"key":"e_1_3_2_42_2","doi-asserted-by":"publisher","DOI":"10.5465\/AMR.2007.24348410"},{"key":"e_1_3_2_43_2","doi-asserted-by":"publisher","DOI":"10.1177\/10596011221118499"},{"key":"e_1_3_2_44_2","doi-asserted-by":"publisher","DOI":"10.1002\/nop2.1102"},{"key":"e_1_3_2_45_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.pain.2013.07.019"},{"key":"e_1_3_2_46_2","doi-asserted-by":"publisher","DOI":"10.1080\/1047840X.2014.940781"},{"key":"e_1_3_2_47_2","doi-asserted-by":"publisher","DOI":"10.1207\/s15327965pli1503_02"},{"key":"e_1_3_2_48_2","volume-title":"Emotional contagion","author":"Hatfield E","year":"1994","unstructured":"Hatfield E, Cacioppo JT, Rapson RL. Emotional contagion. Cambridge University Press; Editions de la Maison des Sciences de l\u2019homme, 1994, https:\/\/doi.org\/10.1017\/CBO9781139571741533856."},{"key":"e_1_3_2_49_2","doi-asserted-by":"publisher","DOI":"10.2307\/256727"},{"key":"e_1_3_2_50_2","doi-asserted-by":"publisher","DOI":"10.1080\/08865710903130277"},{"key":"e_1_3_2_51_2","doi-asserted-by":"publisher","DOI":"10.1080\/21515581.2024.2375802"},{"key":"e_1_3_2_52_2","first-page":"1","article-title":"Mistrust among injured immigrant workers: a conceptual framework","author":"Arsenault M","year":"2024","unstructured":"Arsenault M, C\u00f4t\u00e9 D, Dub\u00e9 J. Mistrust among injured immigrant workers: a conceptual framework. WORK 2024: 1\u201313. https:\/\/doi.org\/10519815241290328","journal-title":"WORK"},{"key":"e_1_3_2_53_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2025.118577"},{"key":"e_1_3_2_54_2","volume-title":"Trust and power","author":"Luhmann N.","year":"2018","unstructured":"Luhmann N. Trust and power. John Wiley & Sons, 2018."},{"key":"e_1_3_2_55_2","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2022.910779"},{"key":"e_1_3_2_56_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12998-016-0113-z"},{"key":"e_1_3_2_57_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10926-016-9690-x"}],"container-title":["WORK: A Journal of Prevention, Assessment &amp; Rehabilitation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/10519815261495528","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/10519815261495528","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/10519815261495528","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,10,15]],"date-time":"2026-10-15T13:56:08Z","timestamp":1792072568000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/10519815261495528"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,10,13]]},"references-count":56,"alternative-id":["10.1177\/10519815261495528"],"URL":"https:\/\/doi.org\/10.1177\/10519815261495528","relation":{},"ISSN":["1051-9815","1875-9270"],"issn-type":[{"value":"1051-9815","type":"print"},{"value":"1875-9270","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,10,13]]},"article-number":"10519815261495528"}}