{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,25]],"date-time":"2026-10-25T18:34:03Z","timestamp":1792953243056,"version":"4.5.0"},"reference-count":70,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2026,10,21]],"date-time":"2026-10-21T00:00:00Z","timestamp":1792540800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"funder":[{"name":"China National Institute of Standardization (CNIS) President's Fund","award":["572023Y-10377"],"award-info":[{"award-number":["572023Y-10377"]}],"id":[{"id":"https:\/\/ror.org\/03qzxj964","id-type":"ROR","asserted-by":"crossref"}]},{"name":"State Administration for Market Regulation Science and Technology Plan Project","award":["2023MK190"],"award-info":[{"award-number":["2023MK190"]}],"id":[{"id":"https:\/\/ror.org\/00aaqtw69","id-type":"ROR","asserted-by":"crossref"}]},{"name":"The Project of the National Social Science Fund of China","award":["20BGL016"],"award-info":[{"award-number":["20BGL016"]}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["WORK: A Journal of Prevention, Assessment &amp; Rehabilitation"],"abstract":"<jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Service agility is increasingly critical for maintaining high-quality care in complex and unpredictable healthcare environments. Despite its importance, research on service agility in healthcare remains limited and has primarily focused on macro-organizational rather than micro-level factors.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Objective<\/jats:title>\n                    <jats:p>Drawing on dynamic capability theory and self-determination theory, this study investigates the associations among employee self-efficacy, collaboration, service agility, perceived training quality and employee well-being.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Method<\/jats:title>\n                    <jats:p>Using a mixed-methods approach, we first conducted semi-structured interviews and refined a questionnaire. We then collected 217 valid responses from healthcare workers. Structural equation modeling was subsequently employed to examine the relationships among the study variables.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Employee self-efficacy and collaboration were both positively associated with service agility, which, in turn, was positively associated with employee well-being. Service agility partially mediated the relationship between self-efficacy and employee well-being and fully mediated the relationship between collaboration and employee well-being. However, perceived training quality did not significantly moderate the relationships between self-efficacy and service agility or between collaboration and service agility.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>This study provides empirical evidence of the relationships among self-efficacy, collaboration, perceived training quality, service agility, and employee well-being. It also extends dynamic capability theory and self-determination theory while offering practical insights for healthcare managers seeking to enhance both service agility and employee well-being.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/10519815261499321","type":"journal-article","created":{"date-parts":[[2026,10,22]],"date-time":"2026-10-22T04:58:08Z","timestamp":1792645088000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Killing two birds with one stone: Enhancing service agility and frontline well-being in healthcare services"],"prefix":"10.1177","author":[{"ORCID":"https:\/\/orcid.org\/0009-0004-5741-5941","authenticated-orcid":false,"given":"Luoyifang","family":"Zhao","sequence":"first","affiliation":[{"name":"China Jiliang University","place":["China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0922-8170","authenticated-orcid":false,"given":"Jing","family":"Yang","sequence":"additional","affiliation":[{"name":"China Jiliang University","place":["China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4343-8585","authenticated-orcid":false,"given":"Jerry","family":"Jin","sequence":"additional","affiliation":[{"name":"The University of New South Wales","place":["Australia"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2111-2015","authenticated-orcid":false,"given":"Jia","family":"Li","sequence":"additional","affiliation":[{"name":"Institute of Policy, Regulation and Planning, China National Institute of Standardization (CNIS), Beijing, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2026,10,21]]},"reference":[{"key":"e_1_3_3_2_2","doi-asserted-by":"publisher","DOI":"10.1108\/IJOPM-11-2022-0752"},{"key":"e_1_3_3_3_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11301-024-00422-3"},{"key":"e_1_3_3_4_2","doi-asserted-by":"publisher","DOI":"10.1108\/JBIM-06-2017-0141"},{"key":"e_1_3_3_5_2","doi-asserted-by":"publisher","DOI":"10.1111\/jan.16925"},{"key":"e_1_3_3_6_2","unstructured":"McKinsey & Company. 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