{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,11]],"date-time":"2026-06-11T20:46:04Z","timestamp":1781210764670,"version":"3.54.1"},"reference-count":30,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[2024,4,20]],"date-time":"2024-04-20T00:00:00Z","timestamp":1713571200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"National Institute for Health and Care Research Policy Research Programme Project","award":["NIHR202293"],"award-info":[{"award-number":["NIHR202293"]}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["J Health Serv Res Policy"],"published-print":{"date-parts":[[2024,7]]},"abstract":"<jats:sec>\n                    <jats:title>Objectives<\/jats:title>\n                    <jats:p>Ancillary staff \u2013 cleaning, catering, housekeeping and laundry workers \u2013 play a crucial role in care homes, by promoting infection control, food preparation and hygiene, and contributing to the care home environment. This study sought to understand the experiences of ancillary staff working in English care homes during the COVID-19 pandemic. The results will inform policy makers, employers, care home managers and others, both in England and overseas, as how to best support the ancillary workforce.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>Between March and August 2021, video and telephone interviews were conducted with those working or living in care homes in England. Participants comprised ancillary staff ( n = 38), care home managers ( n = 8), care home residents\u2019 family members and friends ( n = 7), human resource managers ( n = 5) and care home residents ( n = 5).<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Ancillary staff often had increased responsibilities and contributed to pandemic efforts by changing working practices, routines and job roles with the aim of supporting residents and other staff. Teamwork, underpinned by strong leadership, helped ancillary staff feel supported.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Ancillary staff should be better recognised as being central to care home care. They are essential workers helping to keep residents safe and well.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/13558196241246178","type":"journal-article","created":{"date-parts":[[2024,4,20]],"date-time":"2024-04-20T07:41:15Z","timestamp":1713598875000},"page":"143-152","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":7,"title":["\u2018I wasn\u2019t on the front line\n                    <i>per se<\/i>\n                    , but I was part of health care\u2019: Contributions and experiences of ancillary staff in care homes in England during the COVID-19 pandemic"],"prefix":"10.1177","volume":"29","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4918-1458","authenticated-orcid":false,"given":"Olivia","family":"Luijnenburg","sequence":"first","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kritika","family":"Samsi","sequence":"additional","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ian","family":"Kessler","sequence":"additional","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Caroline","family":"Norrie","sequence":"additional","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Stephen","family":"Martineau","sequence":"additional","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jill","family":"Manthorpe","sequence":"additional","affiliation":[{"name":"NIHR Health and Social Care Workforce Research Unit, King\u2019s College London, London, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2024,4,20]]},"reference":[{"key":"bibr1-13558196241246178","doi-asserted-by":"publisher","DOI":"10.1111\/1748-8583.12289"},{"key":"bibr2-13558196241246178","volume-title":"Coronavirus: Hospital cleaner dies after contracting Covid-19","author":"BBC News"},{"key":"bibr3-13558196241246178","doi-asserted-by":"publisher","DOI":"10.1108\/S2041-806X(2012)0000010007"},{"key":"bibr4-13558196241246178","doi-asserted-by":"publisher","DOI":"10.3389\/fcomm.2022.736148"},{"key":"bibr5-13558196241246178","first-page":"370","volume":"30","author":"Nyashanu M","year":"2020","journal-title":"Health Soc Care 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