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Text messaging offers an ideal channel for delivering \u2018push\u2019 support and facilitating reciprocal communication between patient and health professional. This paper describes a participatory design methodology to develop a text message scheduling system for supporting young people with diabetes. The project illustrates how this familiar design approach can be used in a short-term project to deliver a successful medical application. Close working between clinician and software developer led to successive user-informed iterations as the clinician became more aware of the system\u2019s potential and identified barriers. The result was a reliable, functional, acceptable and usable system that was effectively implemented in its intended setting.<\/jats:p>","DOI":"10.1177\/1460458206070023","type":"journal-article","created":{"date-parts":[[2006,11,8]],"date-time":"2006-11-08T10:02:48Z","timestamp":1162980168000},"page":"304-318","source":"Crossref","is-referenced-by-count":61,"title":["Participatory design of a text message scheduling system to support young                 people with diabetes"],"prefix":"10.1177","volume":"12","author":[{"given":"Annalu","family":"Waller","sequence":"first","affiliation":[{"name":"School of Computing, University of Dundee, Dundee DD1 4HN, Scotland,"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Victoria","family":"Franklin","sequence":"additional","affiliation":[{"name":"Maternal and Child Health Sciences, University of Dundee, Ninewells\r                        Hospital, Medical School, Dundee,"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claudia","family":"Pagliari","sequence":"additional","affiliation":[{"name":"Division of Clinical and Community Health Sciences, University of\r                        Edinburgh,"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stephen","family":"Greene","sequence":"additional","affiliation":[{"name":"Maternal and Child Health Sciences, University of Dundee, Ninewells\r                        Hospital, Medical School, Dundee,"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2006,12,1]]},"reference":[{"key":"atypb1","doi-asserted-by":"publisher","DOI":"10.2337\/diacare.18.8.1204"},{"key":"atypb2","doi-asserted-by":"publisher","DOI":"10.1016\/S0140-6736(97)06234-X"},{"key":"atypb3","doi-asserted-by":"publisher","DOI":"10.2337\/diacare.24.2.239"},{"key":"atypb4","doi-asserted-by":"publisher","DOI":"10.2337\/diacare.20.5.714"},{"key":"atypb5","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-3476(94)70190-3"},{"key":"atypb6","doi-asserted-by":"publisher","DOI":"10.1111\/j.1464-5491.1992.tb01902.x"},{"key":"atypb7","doi-asserted-by":"publisher","DOI":"10.1067\/mpd.2001.118887"},{"key":"atypb8","volume-title":"Type 1 Diabetes in Children and Young People","author":"National Institute of Clinical Excellence","year":"2004"},{"key":"atypb9","volume-title":"Scottish Intercollegiate Guidelines Network Management of Diabetes [55]","author":"SIGN.","year":"2001"},{"key":"atypb10","doi-asserted-by":"publisher","DOI":"10.1111\/j.1464-5491.1993.tb00148.x"},{"key":"atypb11","first-page":"21","volume-title":"Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW\u201902, 2002, New Orleans, USA","author":"Grinter R"},{"key":"atypb12","volume-title":"Designing the User Interface: Strategies for Effective Human-Computer Interaction","author":"Shneiderman B.","year":"1998","edition":"3"},{"key":"atypb13","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2004.12.002"},{"key":"atypb14","doi-asserted-by":"publisher","DOI":"10.1016\/S0010-4825(02)00011-2"},{"key":"atypb15","first-page":"477","volume":"32","author":"Harston HR","year":"1989","journal-title":"International Journal of Man-Machine Studies"},{"key":"atypb16","volume-title":"Interaction Design: Beyond Human-Computer Interaction","author":"Preece J","year":"2002"},{"key":"atypb17","unstructured":"Cognetics, Inc. http:\/\/www.cognetics.com\/lucid\/index.html, 21 July 2006."},{"key":"atypb18","volume-title":"Dialog Mapping: Making Sense of Project Fragmentation","author":"Conklin J.","year":"2003"},{"key":"atypb19","volume-title":"Usability Engineering","author":"Nielsen J.","year":"1994"},{"key":"atypb20","doi-asserted-by":"publisher","DOI":"10.1016\/j.intcom.2004.01.001"},{"key":"atypb21","volume-title":"Word-Orientated Design of Computer Artifacts","author":"Ehn P.","year":"1989","edition":"2"},{"key":"atypb22","volume-title":"Participatory Design Conference 1990, Transcript, Computer Professionals for Social Responsibility","author":"Nygaard, K."},{"key":"atypb23","unstructured":"Flynn D J. 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