{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,3]],"date-time":"2026-05-03T23:46:20Z","timestamp":1777851980167,"version":"3.51.4"},"reference-count":14,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2007,3,1]],"date-time":"2007-03-01T00:00:00Z","timestamp":1172707200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Health Informatics J"],"published-print":{"date-parts":[[2007,3]]},"abstract":"<jats:p>Following developments in the use of ethnographies in systems design, this article illustrates an investigation into using ethnography for healthcare system implementation, change management and benefits realization. The article illustrates the possibility of creating ethnographically enriched process maps. These are process maps that are created for specific implementation sites to facilitate the locally situated work of implementation, change management and benefits realization teams. The simple premise is that, to change and improve what you are doing, you need to know what you are currently doing. Reported are the pros and cons of a potential solution and, importantly, why it was not adopted. While not producing a definitive solution, this approach to looking at the problems, and using ethnographically enriched process maps, does suggest itself as an area for further development<\/jats:p>","DOI":"10.1177\/1460458207073646","type":"journal-article","created":{"date-parts":[[2007,2,12]],"date-time":"2007-02-12T08:32:13Z","timestamp":1171269133000},"page":"57-69","source":"Crossref","is-referenced-by-count":4,"title":["Implementation, change management and benefit realization: investigating the                 utility of ethnographically enriched process maps"],"prefix":"10.1177","volume":"13","author":[{"given":"K. Neil","family":"Jenkings","sequence":"first","affiliation":[{"name":"Department of Geography, Politics and Sociology, University of Newcastle\r                        upon Tyne, Newcastle upon Tyne NE1 7RU, UK,"}]}],"member":"179","published-online":{"date-parts":[[2007,3,1]]},"reference":[{"key":"atypb1","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.331.7512.331"},{"key":"atypb2","unstructured":"Electronic Records: Lessons from ERDIP CD. November 2002 Version 1 (May 2003\n                Version 2), www.nhsia.nhs.uk\/ERDIP."},{"key":"atypb3","unstructured":"Durham & Darlington ERDIP Demonstrator Project WP5.2b. User\n                validation of the simulator. K. Neil Jenkings and Steve Dent, 27 September 2002."},{"key":"atypb4","unstructured":"Engage or risk failure, BMA IT chief tells NPfIT.\n                      e-health insider\n                      ,\n                3 November 2004."},{"key":"atypb5","unstructured":"Pessimism rife among doctors about NPfIT's benefits.\n                      e-health\n                insider\n                      , 8 February 2005."},{"key":"atypb6","doi-asserted-by":"publisher","DOI":"10.1177\/1460458204048512"},{"key":"atypb7","first-page":"61","volume-title":"Proceedings of the 8th European Conference on Computer Supported Cooperative Work (ECSCW `03)","author":"Clarke K"},{"key":"atypb8","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511628122.010"},{"key":"atypb9","first-page":"375","volume-title":"Proceedings of the 8th European Conference on Computer Supported Cooperative Work (ECSCW `03)","author":"Hartswood M"},{"key":"atypb10","volume-title":"Qualitative Methods and Health Policy Research","author":"Murphy E","year":"2003"},{"key":"atypb11","doi-asserted-by":"publisher","DOI":"10.1177\/1460458204048511"},{"key":"atypb12","volume-title":"makinglThappen: Information about the National Programme for IT","year":"2004"},{"key":"atypb13","first-page":"429","volume-title":"Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work","author":"Hughes J"},{"key":"atypb14","doi-asserted-by":"publisher","DOI":"10.1016\/0953-5438(93)90018-O"}],"container-title":["Health Informatics Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/1460458207073646","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/1460458207073646","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T22:28:34Z","timestamp":1777501714000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/1460458207073646"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,3]]},"references-count":14,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2007,3]]}},"alternative-id":["10.1177\/1460458207073646"],"URL":"https:\/\/doi.org\/10.1177\/1460458207073646","relation":{},"ISSN":["1460-4582","1741-2811"],"issn-type":[{"value":"1460-4582","type":"print"},{"value":"1741-2811","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,3]]}}}