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We used a cross-sectional design wherein patients\u2019 at an urban, primary-care clinic ranked various reminder systems and indicated their usage of technology and familiarity with other service providers contacting them over text messages and e-mails. We assessed the impact of patient usage of text messages and e-mails and patient familiarity with other service providers contacting them over text messages and e-mails on effectiveness of and responsiveness to appointment reminder systems. We found that patient usage of text messages or e-mails and familiarity with other service providers contacting them are the best predictors of perceived effectiveness and responsiveness to text message and e-mail reminders. When these variables are accounted for, age and other demographic variables do not predict responsiveness to reminder systems.<\/jats:p>","DOI":"10.1177\/1460458212458429","type":"journal-article","created":{"date-parts":[[2013,5,28]],"date-time":"2013-05-28T01:22:30Z","timestamp":1369704150000},"page":"79-90","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":20,"title":["Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables"],"prefix":"10.1177","volume":"19","author":[{"given":"Stacey R","family":"Finkelstein","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nan","family":"Liu","sequence":"additional","affiliation":[{"name":"Columbia University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Beena","family":"Jani","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David","family":"Rosenthal","sequence":"additional","affiliation":[{"name":"Columbia University, Center for Family and Community Medicine, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lusine","family":"Poghosyan","sequence":"additional","affiliation":[{"name":"Columbia University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2013,5,27]]},"reference":[{"issue":"9","key":"bibr1-1460458212458429","first-page":"627","volume":"31","author":"Hixon AL","year":"1999","journal-title":"Fam Med"},{"key":"bibr2-1460458212458429","doi-asserted-by":"publisher","DOI":"10.1017\/S0022215107007906"},{"key":"bibr3-1460458212458429","doi-asserted-by":"publisher","DOI":"10.1159\/000115844"},{"key":"bibr4-1460458212458429","doi-asserted-by":"publisher","DOI":"10.1016\/j.amjmed.2009.11.022"},{"key":"bibr5-1460458212458429","unstructured":"Ulmer T, Troxler C. 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