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The design was a cross-sectional telephone survey with semistructured interviews and was conducted at a tertiary children\u2019s hospital. Parent ratings of their experiences with and the value of a web-based portal and reasons for not using the portal were ascertained. Most parents agreed that the portal information was accurate, timely, and useful. Confidentiality and seeing worrisome health-related information about their child was not a major concern, and parents felt that the portal helped to improve their understanding of and ability to manage their child\u2019s condition. 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