{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,3]],"date-time":"2026-05-03T23:48:07Z","timestamp":1777852087531,"version":"3.51.4"},"reference-count":33,"publisher":"SAGE Publications","issue":"2","license":[{"start":{"date-parts":[[2017,6,7]],"date-time":"2017-06-07T00:00:00Z","timestamp":1496793600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"funder":[{"DOI":"10.13039\/501100005416","name":"Norges Forskningsr\u00e5d","doi-asserted-by":"publisher","award":["nr. 213143"],"award-info":[{"award-number":["nr. 213143"]}],"id":[{"id":"10.13039\/501100005416","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100005416","name":"Norges Forskningsr\u00e5d","doi-asserted-by":"publisher","award":["nr. 237766"],"award-info":[{"award-number":["nr. 237766"]}],"id":[{"id":"10.13039\/501100005416","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Health Informatics J"],"published-print":{"date-parts":[[2019,6]]},"abstract":"<jats:p>In this article, we examine three cases of e-health solutions for patients in Norway. For the analysis of the three cases, we focused on friction forces that come into play when different established arrangements need to change to accommodate novelty. We argue that the design of new technologies was shaped by friction related to institutionalised practices, regulatory regimes and entrenched patient roles. These friction forces connect the past with the present, come into action when aiming for novelty and result to the perpetuation of constituents of the past during change processes. Specifically, the e-health solutions under study were strongly influenced by established healthcare provision logics. All three initiatives expanded the healthcare information infrastructure towards the patients with as little disruption to established arrangements as possible.<\/jats:p>","DOI":"10.1177\/1460458217712053","type":"journal-article","created":{"date-parts":[[2017,6,8]],"date-time":"2017-06-08T00:49:52Z","timestamp":1496882992000},"page":"361-371","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":5,"title":["Friction forces and patient-centredness: Understanding how established logics endure during infrastructure transformation"],"prefix":"10.1177","volume":"25","author":[{"given":"Polyxeni","family":"Vassilakopoulou","sequence":"first","affiliation":[{"name":"University of Agder, Norway"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Miria","family":"Grisot","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Margunn","family":"Aanestad","sequence":"additional","affiliation":[{"name":"University of Oslo, Norway"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2017,6,7]]},"reference":[{"key":"bibr1-1460458217712053","volume-title":"Patient-centered medicine: transforming the clinical method","author":"Stewart M","year":"1995"},{"key":"bibr2-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.28.4.w555"},{"issue":"9","key":"bibr3-1460458217712053","first-page":"805","volume":"49","author":"Epstein RM","year":"2000","journal-title":"J Fam Pract"},{"key":"bibr4-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1111\/j.1525-1497.2005.0178.x"},{"issue":"1","key":"bibr5-1460458217712053","first-page":"71","volume":"28","author":"Vassilakopoulou P","year":"2016","journal-title":"Scand J Inform Syst"},{"key":"bibr6-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1197\/jamia.M2492"},{"key":"bibr7-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1108\/09513551011047233"},{"key":"bibr8-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1287\/isre.7.1.111"},{"issue":"2","key":"bibr9-1460458217712053","first-page":"171","volume":"58","author":"H\u00e5kansson H","year":"2011","journal-title":"Sinergie"},{"key":"bibr10-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2012.01.013"},{"key":"bibr11-1460458217712053","doi-asserted-by":"publisher","DOI":"10.7551\/mitpress\/6352.001.0001"},{"key":"bibr12-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1177\/00027649921955326"},{"key":"bibr13-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4020-9789-8_5"},{"key":"bibr14-1460458217712053","volume-title":"Interpreting information systems in organizations","author":"Walsham G","year":"1993"},{"key":"bibr15-1460458217712053","doi-asserted-by":"publisher","DOI":"10.2307\/249410"},{"key":"bibr16-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1016\/S0956-5221(97)00020-1"},{"key":"bibr17-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-09546-2_9"},{"key":"bibr18-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2012.08.010"},{"key":"bibr19-1460458217712053","volume-title":"Proceedings of the ECIS European conference on information systems","author":"Vassilakopoulou P"},{"key":"bibr20-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2014.40"},{"issue":"4","key":"bibr21-1460458217712053","first-page":"79","volume":"44","author":"Huy QN","year":"2003","journal-title":"Sloan Manag Rev"},{"key":"bibr22-1460458217712053","volume-title":"Patient-oriented ICT: policy and practice","author":"Andreassen HK","year":"2011"},{"key":"bibr23-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1001\/jama.2010.2011"},{"key":"bibr24-1460458217712053","first-page":"1","volume-title":"Path dependence and creation","author":"Garud R","year":"2001"},{"key":"bibr25-1460458217712053","volume-title":"Proceedings of the 3rd IASDR conference on design research","author":"Junginger S"},{"key":"bibr26-1460458217712053","first-page":"2587","volume-title":"Proceedings of the HICSS 2014 47th Hawaii international conference on system sciences","author":"Andersen T"},{"key":"bibr27-1460458217712053","doi-asserted-by":"publisher","DOI":"10.2307\/25148773"},{"key":"bibr28-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2012.09.004"},{"key":"bibr29-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1504\/IJEH.2011.044346"},{"key":"bibr30-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1001\/jama.288.19.2469"},{"key":"bibr31-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1177\/1460458215602939"},{"key":"bibr32-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1016\/j.hlpt.2015.04.006"},{"key":"bibr33-1460458217712053","doi-asserted-by":"publisher","DOI":"10.1162\/DESI_a_00158"}],"container-title":["Health Informatics Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/1460458217712053","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/1460458217712053","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/1460458217712053","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T22:30:17Z","timestamp":1777501817000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/1460458217712053"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,6,7]]},"references-count":33,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2019,6]]}},"alternative-id":["10.1177\/1460458217712053"],"URL":"https:\/\/doi.org\/10.1177\/1460458217712053","relation":{},"ISSN":["1460-4582","1741-2811"],"issn-type":[{"value":"1460-4582","type":"print"},{"value":"1741-2811","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,6,7]]}}}