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In this article, we have analysed the emergency department\u2019s organizational models through i* strategic dependency and rational modelling technique before proposing updated models that could potentially drive business process efficiencies. The results produced by the models, framework and improved patient journey in the emergency department were evaluated against the statistical data revealed from a reputed government organization related to health, to ensure that the key elements of the issues such as wait time, stay time\/throughput, workload and human resource are resolved. The result of the evaluation was taken as a basis to determine the success of the project. Based on these results, the article recommends implementing the concept on actual scenario, where a positive result is achievable.<\/jats:p>","DOI":"10.1177\/1460458218757059","type":"journal-article","created":{"date-parts":[[2018,4,30]],"date-time":"2018-04-30T00:47:59Z","timestamp":1525049279000},"page":"1412-1433","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Service delivery innovation for hospital emergency management using rich organizational modelling"],"prefix":"10.1177","volume":"25","author":[{"given":"Yogit","family":"Dhakal","sequence":"first","affiliation":[{"name":"Charles Sturt University, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Moshiur","family":"Bhuiyan","sequence":"additional","affiliation":[{"name":"Enterprise Cloud Systems, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"PWC","family":"Prasad","sequence":"additional","affiliation":[{"name":"Charles Sturt University, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aneesh","family":"Krishna","sequence":"additional","affiliation":[{"name":"Curtin University, Australia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2018,4,29]]},"reference":[{"key":"bibr1-1460458218757059","unstructured":"Nickson C. 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