{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,2]],"date-time":"2026-04-02T05:36:41Z","timestamp":1775108201991,"version":"3.50.1"},"reference-count":52,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Health Informatics J"],"published-print":{"date-parts":[[2022,1]]},"abstract":"<jats:sec><jats:title>Background<\/jats:title><jats:p> Multi-perspective process mining is an analytical approach that uses data to gain objective insights and uncover hidden problems in business processes from multiple perspectives. <\/jats:p><\/jats:sec><jats:sec><jats:title>Objective<\/jats:title><jats:p> In this paper, we apply multi-perspective process mining techniques in the emergency process through a goal-driven performance evaluation method in order to understand and diagnose the timeliness of the emergency process. <\/jats:p><\/jats:sec><jats:sec><jats:title>Methods<\/jats:title><jats:p> Unstructured and multi-disciplinary emergency data is analyzed by following Goal-Question-Feature-Indicator (GQFI) method. In this paper, the GQFI method is extended with perspectives, and the insights in the enriched event data are examined by a decision tree model. All of them are applied in a systematic way in relation to the goal of assessing and improving the emergency process in a university hospital. <\/jats:p><\/jats:sec><jats:sec><jats:title>Results<\/jats:title><jats:p> We detected the deviations (e.g., skipping the triage and consultation request steps) and two bottlenecks in the emergency process. Among the suggestions for improving the process, are performing defensive medicine in a harmless manner, classification of the emergency services, ensuring triage step is applied to all patients and effective usage of the call system application in consultation activities. <\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusion:<\/jats:title><jats:p> The results of this study showed that goal-oriented multi-perspective process mining is effective in identifying process improvements in emergency services. <\/jats:p><\/jats:sec>","DOI":"10.1177\/14604582221077195","type":"journal-article","created":{"date-parts":[[2022,2,23]],"date-time":"2022-02-23T16:25:57Z","timestamp":1645633557000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":15,"title":["Multi-perspective process mining for emergency process"],"prefix":"10.1177","volume":"28","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1491-8739","authenticated-orcid":false,"given":"Tugba Gurgen","family":"Erdogan","sequence":"first","affiliation":[{"name":"Computer Engineering Department, Hacettepe University, Ankara, Turkey"}]},{"given":"Ayca Kolukisa","family":"Tarhan","sequence":"additional","affiliation":[{"name":"Computer Engineering Department, Hacettepe University, Ankara, Turkey"}]}],"member":"179","published-online":{"date-parts":[[2022,2,23]]},"reference":[{"key":"bibr1-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1197\/j.aem.2004.08.032"},{"issue":"5","key":"bibr2-14604582221077195","first-page":"585","volume":"44","author":"Oktay C","year":"2003","journal-title":"Croatian Medical Journal"},{"key":"bibr3-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1016\/j.ienj.2015.05.004"},{"key":"bibr4-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1111\/1742-6723.13513"},{"key":"bibr5-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-49851-4"},{"key":"bibr6-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-16071-9"},{"key":"bibr7-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2018.2831244"},{"key":"bibr8-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2019.05.003"},{"key":"bibr9-14604582221077195","first-page":"1","volume":"25","author":"Ghasemi M","year":"2019","journal-title":"Requirements Engineering"},{"key":"bibr10-14604582221077195","first-page":"59","volume-title":"Proceedings of the Seventh Australasian Workshop on Health Informatics and Knowledge Management-Volume 153","author":"Perimal-Lewis L","year":"2014"},{"key":"bibr11-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1145\/3097983.3098174"},{"key":"bibr12-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-37453-2_44"},{"key":"bibr13-14604582221077195","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-4666-5202-6.ch017"},{"key":"bibr14-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-92219-3_32"},{"key":"bibr15-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2017.12.015"},{"key":"bibr16-14604582221077195","first-page":"123","volume-title":"International Conference on Business Process Management","author":"Ferreira DR","year":"2011"},{"key":"bibr17-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1177\/1460458215604348"},{"key":"bibr18-14604582221077195","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph17176290"},{"key":"bibr19-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2011.01.003"},{"key":"bibr20-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-08222-6_4"},{"key":"bibr21-14604582221077195","doi-asserted-by":"publisher","DOI":"10.1093\/jamia\/ocu016"},{"key":"bibr22-14604582221077195","unstructured":"Kumar V, Park H, Basole RC, et al. 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