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This study examined how PCC was affected by the shift to telehealth and COVID-19 safety measures.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>An online survey was conducted (Sept\u2013Oct 2020) among U.S. adults who had both in-person and telehealth visits after March 2020. PCC was assessed using the Communication Assessment Tool and analyzed with repeated measures ANOVA and multiple regression.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Among 522 respondents (58.2% female; mean age 46.1), PCC scores were higher for in-person visits than telehealth (45% vs. 42%, P = .003). Lower PCC during telehealth was associated with younger age and caregiver presence. For in-person visits, mask use was linked to lower PCC among older adults. More frequent visits (\u22653) correlated with higher PCC in both settings.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>PCC was generally stronger during in-person visits. Pandemic-related changes may have negatively impacted communication, particularly among certain groups, highlighting areas for future improvement.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/14604582261464219","type":"journal-article","created":{"date-parts":[[2026,6,25]],"date-time":"2026-06-25T11:53:02Z","timestamp":1782388382000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":1,"title":["The impact of telehealth on patient-centered communication during the COVID-19 pandemic"],"prefix":"10.1177","volume":"32","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5530-7398","authenticated-orcid":false,"given":"W. 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