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Some have disputed the ability of anonymous amateurs to produce quality information, while others have contested Wikipedia\u2019s claim to accuracy and neutrality. Even if these concerns about Wikipedia as an encyclopaedic genre are relevant, they misguidedly focus on human agents only. Wikipedia\u2019s advance is not only enabled by its human resources, but is equally defined by the technological tools and managerial dynamics that structure and maintain its content. This article analyses the sociotechnical system \u2014 the intricate collaboration between human users and automated content agents \u2014 that defines Wikipedia as a knowledge instrument.<\/jats:p>","DOI":"10.1177\/1461444810365297","type":"journal-article","created":{"date-parts":[[2010,7,7]],"date-time":"2010-07-07T20:41:02Z","timestamp":1278535262000},"page":"1368-1387","source":"Crossref","is-referenced-by-count":166,"title":["Wisdom of the crowd or technicity of content? 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