{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T23:26:59Z","timestamp":1777937219895,"version":"3.51.4"},"reference-count":25,"publisher":"SAGE Publications","issue":"4","license":[{"start":{"date-parts":[[2022,3,17]],"date-time":"2022-03-17T00:00:00Z","timestamp":1647475200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["New Media &amp; Society"],"published-print":{"date-parts":[[2024,4]]},"abstract":"<jats:p>Mobile phone repair is booming in the Global South, creating new players and approaches. Based on ethnographic research in Ghana\u2019s major phone markets, this article maps the local repair ecosystem by illustrating two sets of repair actors: \u201ccompany repairers\u201d and \u201cindependent repairers.\u201d Paying attention to their internal diversity and complex interactions, this article categorizes three types of repair practices, including the high-end approach employed by Samsung, Apple and Huawei, the mid-range approach adopted by the Chinese after-sales service provider Carlcare, and the low-end approach used by independent repairers. This article argues that Carlcare, as a rising repair actor, creates a middle ground between the elitism of big tech and the informality of local repair shops. Through its repair practice, Carlcare not only translates dysfunctional technologies into functional ones but also transforms informal laborers into professional technicians. Contextualizing Carlcare\u2019s development in Ghana, this article discusses the tensions and implications of institutionalization.<\/jats:p>","DOI":"10.1177\/14614448221083652","type":"journal-article","created":{"date-parts":[[2022,3,17]],"date-time":"2022-03-17T07:47:36Z","timestamp":1647503256000},"page":"2092-2109","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":5,"title":["Mobile phone repair in Ghana: Comparing three approaches"],"prefix":"10.1177","volume":"26","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8455-8308","authenticated-orcid":false,"given":"Miao","family":"Lu","sequence":"first","affiliation":[{"name":"The Chinese University of Hong Kong, Hong Kong"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2022,3,17]]},"reference":[{"key":"bibr1-14614448221083652","doi-asserted-by":"publisher","DOI":"10.1145\/2737856.2738018"},{"key":"bibr2-14614448221083652","volume-title":"Auto Mechanics: Technology and Expertise in Twentieth-Century America","author":"Borg KL","year":"2007"},{"key":"bibr3-14614448221083652","unstructured":"Chugh R (2021) Screwed over: how Apple and others are making it impossible to get a cheap and easy phone repair. 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