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This shift has been discussed as the expansion of the digital welfare state. However, numerous citizens remain excluded from digital services provided by the state. In this context, welfare service centers have emerged as important interfaces of the digital welfare state. These service centers undergird many of the operations of digitalization as a large-scale, societal infrastructure project. In this article, we elaborate the specific characteristics of welfare service centers in Sweden, relying theoretically on interface theory and broken world thinking. Methodologically, we rely on ethnographic methods including in-depth interviews and observations. 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