{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,4]],"date-time":"2025-03-04T06:07:13Z","timestamp":1741068433552,"version":"3.38.0"},"reference-count":29,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[2019,6,10]],"date-time":"2019-06-10T00:00:00Z","timestamp":1560124800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["J Orthod"],"published-print":{"date-parts":[[2019,9]]},"abstract":"<jats:sec><jats:title>Objective:<\/jats:title><jats:p> As the representative body for orthodontic specialists, the British Orthodontic Society (BOS) provides advice and guidance to professionals and patients on a variety of topics. The BOS receive frequent queries from professionals and patients and, where appropriate, provide advice and guidance. By reflecting on the types of queries received, it is hoped that general guidance can be developed and \u2018frequently asked questions\u2019 information established to improve knowledge in these particular areas. <\/jats:p><\/jats:sec><jats:sec><jats:title>Design:<\/jats:title><jats:p> Retrospective assessment of queries raised to the BOS. <\/jats:p><\/jats:sec><jats:sec><jats:title>Setting:<\/jats:title><jats:p> BOS headquarters, London. <\/jats:p><\/jats:sec><jats:sec><jats:title>Methods:<\/jats:title><jats:p> All queries raised to the BOS by professionals and patients from January 2017 to October 2018 were collated and divided into those raised by dental professionals or by patients. Within each group, all queries were further subcategorised into different topic areas. For each of the main topics, guidance will be developed to improve clinician and patient knowledge in these areas. <\/jats:p><\/jats:sec><jats:sec><jats:title>Results:<\/jats:title><jats:p> In the time period assessed, 422 queries were received to the BOS, 51.8% (n = 229) were from patients and 48.2% (n = 213) from professionals. Commissioning was the most common topic queried by professionals (34.3%), which included NHS contracts and tendering. Queries regarding associate matters (9.4%), specific clinical queries (9.4%) and BOS issues (8.9%) were also common topics raised by professionals. The most common topic queried by patients was the eligibility for NHS treatment (29.3%), followed by specific clinical queries (22.3%) and seeking recommendations for clinicians (10.5%). <\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions:<\/jats:title><jats:p> Overall, a large number of queries were received by the BOS. While some queries required specific information from the BOS, the majority of queries could be addressed through already published information and guidance. This project identifies the more common queries and provides clear guidance on where to find the appropriate advice. <\/jats:p><\/jats:sec>","DOI":"10.1177\/1465312519853835","type":"journal-article","created":{"date-parts":[[2019,6,10]],"date-time":"2019-06-10T07:19:12Z","timestamp":1560151152000},"page":"242-250","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Queries to the British Orthodontic Society"],"prefix":"10.1177","volume":"46","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4484-6289","authenticated-orcid":false,"given":"Kate","family":"Parker","sequence":"first","affiliation":[{"name":"Eastman Dental Hospital, London, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rozana V","family":"Bharmal","sequence":"additional","affiliation":[{"name":"Eastman Dental Hospital, London, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Joe H","family":"Noar","sequence":"additional","affiliation":[{"name":"Eastman Dental Hospital, London, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2019,6,10]]},"reference":[{"key":"bibr1-1465312519853835","unstructured":"British Dental Association. Associates. Available at: https:\/\/bda.org\/dentists\/advice\/Pages\/Associates.aspx (accessed on 20 January 2019)."},{"key":"bibr2-1465312519853835","unstructured":"British Dental Association. Local Dental Committee Contacts. Available at:\u2009https:\/\/bda.org\/dentists\/representation\/gdps\/ldcs\/ldc-contacts (accessed on 15 January 2019)."},{"key":"bibr3-1465312519853835","unstructured":"British Orthodontic Society. About Us. Available at: https:\/\/www.bos.org.uk\/Who-We-Are\/About-Us (accessed on 24 September 2018)."},{"key":"bibr4-1465312519853835","unstructured":"British Orthodontic Society. Becoming an Orthodontic Therapist. Available at: https:\/\/www.bos.org.uk\/Public-Patients\/Careers-in-Orthodontics\/Orthodontic-Careers-for-Nurses-Technicians-and-Therapists\/Becoming-an-Orthodontic-Therapist (accessed on 20 January 2019)."},{"key":"bibr5-1465312519853835","unstructured":"British Orthodontic Society. BOS Statements. Available at: https:\/\/www.bos.org.uk\/News-and-Events\/BOS-Statements (accessed on 20 January 2019)."},{"key":"bibr6-1465312519853835","unstructured":"British Orthodontic Society. Careers in Orthodontics. Available at: https:\/\/www.bos.org.uk\/Public-Patients\/Careers-in-Orthodontics (accessed on 20 January 2019)."},{"key":"bibr7-1465312519853835","unstructured":"British Orthodontic Society. Consultant Orthodontic Group Downloads. Available\u2009\u2009at:\u2009https:\/\/www.bos.org.uk\/Professionals-Members\/Directorates-Committees-Groups\/Groups\/Consultant-Orthodontist-Group-COG\/COG-Downloads (accessed on 20 January 2019)."},{"key":"bibr8-1465312519853835","unstructured":"British Orthodontic Society (2016) Communication and How to Handle Complaints.\u2009\u2009Available\u2009\u2009at:\u2009\u2009https:\/\/www.bos.org.uk\/Portals\/0\/Public\/docs\/Advice%20Sheets\/new%20advice%20sheets\/BOSAdviceCommunicatiosandComplaintsMay16.pdf (accessed on 24 September 2018)."},{"key":"bibr9-1465312519853835","unstructured":"British Orthodontic Society. Members Advice Sheets. Available at: https:\/\/www.bos.org.uk\/Professionals-Members\/Directorates-Committees-Groups\/Directorates\/Clinical-Governance\/Clinical-Governance-Publication-Committee\/Members-advice-sheets (accessed on 20 January 2019)."},{"key":"bibr10-1465312519853835","unstructured":"British Orthodontic Society. Moving and Transferring During Orthodontic Treatment. Available at: https:\/\/www.bos.org.uk\/Information-for-Dentists\/Moving-Transferring-During-Treatment (accessed on 15 January 2019)."},{"key":"bibr11-1465312519853835","unstructured":"British Orthodontic Society (2015) Orthodontic Records: Collection and Management. Available at: https:\/\/www.bos.org.uk\/Portals\/0\/Public\/docs\/Advice%20Sheets\/Orthodontic%20records%20collection%20and%20management%20Final.pdf (accessed on 06 January 2019)."},{"key":"bibr12-1465312519853835","unstructured":"British Orthodontic Society. Orthodontics and the NHS. Available at: https:\/\/www.bos.org.uk\/Public-Patients\/Orthodontics-for-Children-Teens\/Orthodontics-The-NHS (accessed on 14 January 2019)."},{"key":"bibr13-1465312519853835","unstructured":"British Orthodontic Society. Orthodontic Retention. Available at: https:\/\/www.bos.org.uk\/Orthodontic-Retention (accessed on 20 January 2019)."},{"key":"bibr14-1465312519853835","unstructured":"British Orthodontic Society. Orthodontic Retention for Patients. Available at: https:\/\/www.bos.org.uk\/Public-Patients\/Orthodontic-Retention-for-Patients."},{"key":"bibr15-1465312519853835","unstructured":"British Orthodontic Society (2013) Orthodontic Specialty Training in the UK. Available at: https:\/\/www.bos.org.uk\/Portals\/0\/Public\/docs\/Careers\/guidelines-on-orthodontic-specialty-training.pdf (accessed on 21 January 2019)."},{"key":"bibr16-1465312519853835","unstructured":"British Orthodontic Society. Retainers. Available at: https:\/\/www.bos.org.uk\/Public-Patients\/Orthodontics-for-Children-Teens\/Treatment-brace-types\/Retainers (accessed on 20 January 2019)."},{"key":"bibr17-1465312519853835","unstructured":"British Orthodontic Society (2017) Supervision of Orthodontic Therapists. 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