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Multiple criteria decision-making is a method for evaluating the degree of traffic congestion. A hybrid multiple criteria decision-making method integrating the fuzzy analytic hierarchy process, techniques for order preference by similarity to an ideal solution, and gray correlation techniques are presented in this work. The proposed method applied fuzzy analytic hierarchy process to determine the weight of the evaluation index; subsequently, gray correlation techniques for order preference by similarity to an ideal solution were integrated to construct the hybrid decision-making method. A case study of traffic congestion at intersections with five evaluation indexes verified the effectiveness of the hybrid method. The evaluation results of the different methods show that the proposed method overcomes the one-sidedness of analytical hierarchy process\u2013techniques for order preference by similarity to an ideal solution and analytical hierarchy process\u2013gray correlation. 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