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A descriptive qualitative research approach was employed, utilising semi-structured interviews with dentists practicing in both urban and rural areas. The interviews were audio-recorded, transcribed, coded, and thematically analysed. The analysis resulted in four major themes: 1) the need to improve caregivers\u2019 awareness regarding dental care, 2) the need to improve caregiver support regarding dental care, 3) complexity in providing dental care and 4) the need to improve support for dentists. Challenges varied among rural and urban areas with dentists in rural areas facing difficulties due to lack of caregivers' awareness and cultural misconceptions. Raising caregivers\u2019 awareness and improving their motivation will go a long way to improve care, especially in rural areas. 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