{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T01:34:49Z","timestamp":1777944889551,"version":"3.51.4"},"reference-count":40,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Womens Health (Lond Engl)"],"published-print":{"date-parts":[[2023,1]]},"abstract":"<jats:sec>\n                    <jats:title>Background:<\/jats:title>\n                    <jats:p>Providing quality contraceptive counseling services is essential to support mothers in using modern contraceptives that meet their needs. However, the quality of service provision has not been evaluated in a study setting.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Objective:<\/jats:title>\n                    <jats:p>This study aimed to assess the quality of contraceptive counseling using a service quality model in southern Ethiopia.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design:<\/jats:title>\n                    <jats:p>A facility-based cross-section study was conducted.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods:<\/jats:title>\n                    <jats:p>The study was conducted from 15 May to 15 June 2021 at the public health facilities of Boloso Bombe Woreda in southern Ethiopia. In total, 391 clients were included using systematic sampling techniques. Data were collected using a structured service quality questionnaire, entered into EPI data version 3.1, and analyzed using SPSS version 25 for data analysis. The significant difference and correlation between the mean of a client\u2019s perception and expectation were determined using the Wilcoxon\u2019s sign test. The correlation between sociodemographic characteristics and the quality of counseling was tested using the Friedman\u2019s test. A p value of &lt;0.05 was taken as the criterion for statistical significance. Finally, the result was presented in a table and pie chart.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results:<\/jats:title>\n                    <jats:p>\n                      The study participants included 391 women of childbearing age attending family planning clinics, with a 96.6% response rate. Overall, the quality of advice was found to be low. Respondents\u2019 ages (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009385.00), number of living children (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009381.04), marital status (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009359.60), type of contraceptive method (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009379.61), user type (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009368.59), occupations (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009379.00), and educational status (p\u2009&lt;\u20090.001, \u03c7\n                      <jats:sup>2<\/jats:sup>\n                      \u2009=\u2009371), 20) were statistically associated with the quality of counseling service.\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion:<\/jats:title>\n                    <jats:p>In all health facilities, the quality of contraceptive counseling services was low. Family planning users had high expectations of the contraceptive counseling service compared to that which they received.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/17455057231185407","type":"journal-article","created":{"date-parts":[[2023,7,13]],"date-time":"2023-07-13T08:03:10Z","timestamp":1689235390000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021"],"prefix":"10.1177","volume":"19","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4393-2401","authenticated-orcid":false,"given":"Temesgen","family":"Geta Hardido","sequence":"first","affiliation":[{"name":"College of Medicine and Health Science, Wolaita Sodo University, Wolaita Sodo, Ethiopia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tigistu","family":"Toru","sequence":"additional","affiliation":[{"name":"College of Medicine and Health Science, Wolaita Sodo University, Wolaita Sodo, Ethiopia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bizuayehu Atinafu","family":"Ataro","sequence":"additional","affiliation":[{"name":"College of Medicine and Health Science, Wolaita Sodo University, Wolaita Sodo, Ethiopia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tilahun","family":"Saol","sequence":"additional","affiliation":[{"name":"College of Medicine and Health Science, Wolaita Sodo University, Wolaita Sodo, Ethiopia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2023,7,13]]},"reference":[{"key":"bibr1-17455057231185407","unstructured":"Open University. 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Family planning\/contraception methods, Key facts, 2020, https:\/\/www.who.int\/news-room\/fact-sheets\/detail\/family-planning-contraception"},{"key":"bibr9-17455057231185407","doi-asserted-by":"publisher","DOI":"10.1186\/s12905-020-0885-0"},{"key":"bibr10-17455057231185407","first-page":"89","volume":"7","author":"Rodriguez J","year":"2016","journal-title":"Open Access J Contracept"},{"key":"bibr11-17455057231185407","doi-asserted-by":"publisher","DOI":"10.1136\/bmjsrh-2019-200377"},{"key":"bibr12-17455057231185407","unstructured":"Sedgh G, Ashford LS, Hussain R. 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