{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T09:50:32Z","timestamp":1777456232234,"version":"3.51.4"},"reference-count":52,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[2025,7,31]],"date-time":"2025-07-31T00:00:00Z","timestamp":1753920000000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2025,7,31]],"date-time":"2025-07-31T00:00:00Z","timestamp":1753920000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Big Data &amp; Society"],"published-print":{"date-parts":[[2025,9]]},"abstract":"<jats:p>\n                    In this study, we analyze city governments\u2019 public presentations of their data-centered projects as a form of data storytelling and reveal how the documents adopt contrasting data presentation techniques to construct and activate two unique ideals of data-driven governance:\n                    <jats:italic toggle=\"yes\">urban service management<\/jats:italic>\n                    and\n                    <jats:italic toggle=\"yes\">social reform<\/jats:italic>\n                    . When reiterating the familiar narrative of data-drivenness as real-time monitoring and optimization of services, documents demonstrate accomplishments in numbers and keep most of the cities\u2019 data work hidden from the public. In contrast, the emerging narratives of social reform suggest city governments as leaders committed to tackling structural injustices through data-driven approaches and invite the public to interrogate their data work through interactive, open-ended data visualizations. However, we argue that the increased visibility of government data and delegation of power to citizens signaled by the social reform narratives do not succeed in challenging the dominant epistemology or power hierarchy in data-driven regimes. Instead, the signaled values are leveraged to justify an ideal of entrepreneurial citizens in the documents which is still exclusionary. This finding suggests that scholars and civic societies take more nuanced approaches to demands for government transparency and accountability, as well as calls for more attention to the political effects of these mundane forms of data communication between governments and their constituents.\n                  <\/jats:p>","DOI":"10.1177\/20539517251359219","type":"journal-article","created":{"date-parts":[[2025,7,31]],"date-time":"2025-07-31T08:29:23Z","timestamp":1753950563000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Efficient service provider or committed social reformer?: Government data storytelling around city data projects"],"prefix":"10.1177","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7868-9421","authenticated-orcid":false,"given":"Seolha","family":"Lee","sequence":"first","affiliation":[{"name":"Department of Informatics, University of California, Irvine, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1216-4793","authenticated-orcid":false,"given":"Rachel","family":"Warren","sequence":"additional","affiliation":[{"name":"Department of Informatics, University of California, Irvine, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Melissa","family":"Mazmanian","sequence":"additional","affiliation":[{"name":"Department of Informatics, University of California, Irvine, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2025,7,31]]},"reference":[{"key":"e_1_3_3_2_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444816676645"},{"key":"e_1_3_3_3_1","doi-asserted-by":"publisher","DOI":"10.1177\/2399808318819847"},{"key":"e_1_3_3_4_1","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780198245537.001.0001"},{"key":"e_1_3_3_5_1","volume-title":"W. E. B. du Bois\u2019s Data Portraits: Visualizing Black America","author":"Battle-Baptiste W","year":"2018","unstructured":"Battle-Baptiste W, Rusert B (2018) W. E. B. du Bois\u2019s Data Portraits: Visualizing Black America. New York: Princeton Architectural Press."},{"key":"e_1_3_3_6_1","doi-asserted-by":"publisher","DOI":"10.4135\/9781446214305"},{"key":"e_1_3_3_7_1","doi-asserted-by":"crossref","unstructured":"Bopp C Harmon E Voida A (2017) Disempowered by data: Nonprofits social enterprises and the consequences of data-driven work. In: Proceedings of the 2017 CHI conference on human factors in computing systems CHI\u201917 Denver Colorado USA 6\u201311 May 2017 pp. 3608\u20133619. New York NY USA: Association for Computing Machinery.","DOI":"10.1145\/3025453.3025694"},{"key":"e_1_3_3_8_1","doi-asserted-by":"publisher","DOI":"10.4195\/nse2018.04.0008"},{"key":"e_1_3_3_9_1","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pmed.1001285"},{"key":"e_1_3_3_10_1","doi-asserted-by":"crossref","unstructured":"Crawford SP Walters D (2013) Citizen-Centered Governance: The Mayor\u2019s Office of New Urban Mechanics and the Evolution of CRM in Boston.","DOI":"10.2139\/ssrn.2307158"},{"key":"e_1_3_3_11_1","doi-asserted-by":"publisher","DOI":"10.1177\/2053951720928097"},{"key":"e_1_3_3_12_1","doi-asserted-by":"publisher","DOI":"10.1177\/2053951720907953"},{"key":"e_1_3_3_13_1","doi-asserted-by":"publisher","DOI":"10.1177\/2053951716663566"},{"key":"e_1_3_3_14_1","doi-asserted-by":"publisher","DOI":"10.1080\/1369118X.2019.1606268"},{"key":"e_1_3_3_15_1","doi-asserted-by":"publisher","DOI":"10.1177\/0957926516676689"},{"key":"#cr-split#-e_1_3_3_16_1.1","doi-asserted-by":"crossref","unstructured":"Engebretsen M Kennedy H Weber W (2017) Visualization practices in Scandinavian newsrooms: A qualitative study. In: 2017 21st International conference information visualisation","DOI":"10.1109\/iV.2017.54"},{"key":"#cr-split#-e_1_3_3_16_1.2","unstructured":"(IV) London UK 11-14 July 2017 pp. 296-300. IEEE."},{"key":"e_1_3_3_17_1","volume-title":"Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor","author":"Eubanks V","year":"2018","unstructured":"Eubanks V (2018) Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor. New York, NY, USA: St. Martin\u2019s Publishing Group."},{"key":"e_1_3_3_18_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1559-8918.2013.00007.x"},{"key":"e_1_3_3_19_1","doi-asserted-by":"publisher","DOI":"10.1177\/20539517231213821"},{"key":"e_1_3_3_20_1","doi-asserted-by":"crossref","unstructured":"Gee JP (2010) How to do Discourse Analysis: A Toolkit. London: Routledge.","DOI":"10.4324\/9780203850992"},{"key":"e_1_3_3_21_1","volume-title":"The Presentation of Self in Everyday Life","author":"Goffman E","year":"1990","unstructured":"Goffman E (1990) The Presentation of Self in Everyday Life. 1. Anchor Books ed., Rev. ed. New York: Anchor Books."},{"key":"e_1_3_3_22_1","volume-title":"Care Without Pathology: How Trans-Health Activists Are Changing Medicine","author":"Hanssmann C","year":"2023","unstructured":"Hanssmann C (2023) Care Without Pathology: How Trans-Health Activists Are Changing Medicine. Minneapolis, MN, USA: University of Minnesota Press."},{"key":"e_1_3_3_23_1","doi-asserted-by":"publisher","DOI":"10.1080\/04353684.1989.11879583"},{"key":"e_1_3_3_24_1","doi-asserted-by":"publisher","DOI":"10.1080\/13604810802479126"},{"key":"e_1_3_3_25_1","doi-asserted-by":"publisher","DOI":"10.1177\/0162243915578486"},{"key":"e_1_3_3_26_1","volume-title":"Chasing Innovation: Making Entrepreneurial Citizens in Modern India","author":"Irani L","year":"2019","unstructured":"Irani L (2019) Chasing Innovation: Making Entrepreneurial Citizens in Modern India. Princeton, NJ, USA: Princeton University Press."},{"key":"e_1_3_3_27_1","doi-asserted-by":"publisher","DOI":"10.1080\/10630732.2018.1558387"},{"key":"e_1_3_3_28_1","doi-asserted-by":"publisher","DOI":"10.1080\/21681376.2014.983149"},{"key":"e_1_3_3_29_1","doi-asserted-by":"publisher","DOI":"10.4324\/9781003099857"},{"key":"e_1_3_3_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2023.102297"},{"key":"e_1_3_3_31_1","doi-asserted-by":"publisher","DOI":"10.1080\/24694452.2017.1365583"},{"key":"e_1_3_3_32_1","volume-title":"A City is not a Computer: Other Urban Intelligences","author":"Mattern S","year":"2021","unstructured":"Mattern S (2021) A City is not a Computer: Other Urban Intelligences. Princeton, NJ, USA: Princeton University Press."},{"key":"e_1_3_3_33_1","doi-asserted-by":"publisher","DOI":"10.1177\/2053951717718853"},{"key":"e_1_3_3_34_1","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.2017.1185"},{"key":"e_1_3_3_35_1","doi-asserted-by":"publisher","DOI":"10.7208\/chicago\/9780226261317.001.0001"},{"key":"e_1_3_3_36_1","doi-asserted-by":"publisher","DOI":"10.4159\/harvard.9780674736061"},{"key":"e_1_3_3_37_1","volume-title":"Undoing Optimization: Civic Action in Smart Cities","author":"Powell AB","year":"2021","unstructured":"Powell AB (2021) Undoing Optimization: Civic Action in Smart Cities. New Haven, CT, USA: Yale University Press."},{"key":"e_1_3_3_38_1","doi-asserted-by":"publisher","DOI":"10.1080\/00087041.2019.1633103"},{"key":"e_1_3_3_39_1","volume-title":"The Color of Law: A Forgotten History of How Our Government Segregated America","author":"Rothstein R","year":"2017","unstructured":"Rothstein R (2017) The Color of Law: A Forgotten History of How Our Government Segregated America. New York, NY, USA: Liveright Publishing."},{"key":"e_1_3_3_40_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2017.01.001"},{"key":"e_1_3_3_41_1","doi-asserted-by":"publisher","DOI":"10.1177\/0162243918806061"},{"key":"e_1_3_3_42_1","doi-asserted-by":"crossref","unstructured":"Sanders K (2019) Government communication and political public relations. In: Stromback J and Kousis S (eds) Political Public Relations 2nd ed. London: Routledge pp. 82\u2013104.","DOI":"10.4324\/9781351053143-8"},{"key":"e_1_3_3_43_1","doi-asserted-by":"publisher","DOI":"10.1177\/2053951717690750"},{"key":"e_1_3_3_44_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444816629469"},{"key":"e_1_3_3_45_1","unstructured":"Scott MS Edwards S Dayan S et al. (2016) GIS story maps: A tool to empower and engage stakeholders in planning sustainable places. Technical report."},{"key":"e_1_3_3_46_1","first-page":"15","article-title":"Managing opacity: Information visibility and the paradox of transparency in the digital age","volume":"10","author":"Stohl C","year":"2016","unstructured":"Stohl C, Stohl M, Leonardi PM (2016) Managing opacity: Information visibility and the paradox of transparency in the digital age. International Journal of Communication 10: 15.","journal-title":"International Journal of Communication"},{"key":"e_1_3_3_47_1","doi-asserted-by":"publisher","DOI":"10.63961\/2025.111"},{"key":"e_1_3_3_48_1","doi-asserted-by":"publisher","DOI":"10.5465\/19416520.2016.1120963"},{"key":"e_1_3_3_49_1","doi-asserted-by":"publisher","DOI":"10.24434\/j.scoms.2018.01.013"},{"key":"e_1_3_3_50_1","doi-asserted-by":"crossref","unstructured":"Whitney CD Naval T Quepons E et al. (2021) HCI tactics for politics from below: Meeting the challenges of smart cities. In: Proceedings of the 2021 CHI conference on human factors in computing systems CHI' 21 Yokohama Japan 8\u201313 May 2021 pp. 1\u201315. New York NY USA: Association for Computing Machinery.","DOI":"10.1145\/3411764.3445314"},{"key":"e_1_3_3_51_1","doi-asserted-by":"publisher","DOI":"10.1080\/02723638.2015.1065686"},{"key":"e_1_3_3_52_1","doi-asserted-by":"publisher","DOI":"10.7551\/mitpress\/12261.001.0001"}],"container-title":["Big Data &amp; Society"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/20539517251359219","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/20539517251359219","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/20539517251359219","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T13:01:19Z","timestamp":1777381279000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/20539517251359219"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,7,31]]},"references-count":52,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2025,9]]}},"alternative-id":["10.1177\/20539517251359219"],"URL":"https:\/\/doi.org\/10.1177\/20539517251359219","relation":{},"ISSN":["2053-9517","2053-9517"],"issn-type":[{"value":"2053-9517","type":"print"},{"value":"2053-9517","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,7,31]]},"article-number":"20539517251359219"}}